Dynamics 365
Power Platform
Dynamics
Cloud & Productivity
In this on-demand session from ExpandIT and Rand Group, you’ll learn how integrating mobile field service with Microsoft Dynamics 365 Business Central improves both operational efficiency and customer satisfaction. The video walks through three key areas of impact: improved planning through smarter technician scheduling and real-time visibility, enhanced communication between the field and back office, and self-service capabilities that give customers 24/7 access to service requests, job status, and invoices.
If your organization is looking to modernize service operations without adding system complexity, this session outlines how an ERP-connected approach helps reduce manual processes, increase first-time fix rates, and accelerate billing—while keeping financial and service data fully aligned.
In this video you’ll learn:
How ERP-integrated scheduling improves first-time fix rates by aligning technician skills, availability, and equipment with the right service jobs
How connecting field operations to Business Central reduces communication gaps between dispatch, technicians, accounting, and customers
How self-service tools and digital reporting streamline service requests, improve transparency, and accelerate billing cycles
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