Rand Group recognized as a best Microsoft Dynamics 365 CRM partner for 2026

We’re excited to announce that Rand Group has earned a place on the Best Microsoft Dynamics 365 CRM Partner List for 2026. CRM Software Blog, a trusted independent resource for organizations evaluating Microsoft Dynamics 365 CRM, publishes this list each year. Only 11 partners earned a spot this year. The recognition reflects the depth of our CRM practice and the value we help clients get from their Dynamics 365 investment.

“CRM technology creates the most value when it fits the way people actually sell, serve clients, and work in the field,” said Heather Harris, Chief Revenue Officer at Rand Group. “This recognition reflects the experience our team has built helping clients connect Dynamics 365 to real business processes and achieve meaningful improvements in efficiency, visibility, and customer service.”

About CRM Software Blog’s partner selection

CRM Software Blog is an independent resource that helps organizations evaluate Microsoft Dynamics 365 CRM and find the right implementation partner. To be considered for the 2026 list, partners were required to demonstrate their expertise with published case studies and customer references, providing evidence of successful work in their selected focus area. They also documented factors such as years of experience, the percentage of their business represented by that area, and the number of new customers added over the past year.

Rand Group was recognized in the Field Service focus area, reflecting our experience helping organizations extend Dynamics 365 beyond the sales team to the people who serve customers in the field.The list covers the full Microsoft Dynamics 365 CRM portfolio, including Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service, and the Microsoft Power Platform.

The list covers the full Microsoft Dynamics 365 CRM portfolio, including Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service, and the Microsoft Power Platform.

What sets Rand Group’s CRM practice apart

Rand Group has spent 23 years helping organizations get real value from their CRM investment. More than 29,000 CRM seats have been licensed through our firm, and CRM work now represents 30% of our overall business. Over the past year, we added 32 new customers in this category, the highest number reported by any partner on this year’s list.

That scale matters, but the way we work matters more. Our team handles straightforward deployments as well as complex environments with multi-stage sales processes, custom workflows, dashboards, security models, and reporting. We also integrate Dynamics CRM with ERP and other business systems so sales, service, and field teams share the same customer data.

We know a CRM system only delivers value when people use it. That’s why every Dynamics 365 CRM implementation includes a focus on usability, training, and change management. After go-live, our support teams help clients keep their systems aligned as their processes, teams, and Microsoft’s capabilities evolve.

You can see the results for yourself in our Microsoft Dynamics 365 CRM case studies.

Ready to get more from Dynamics 365 CRM?

Whether you’re choosing your first CRM, replacing a system that no longer fits, or trying to improve adoption on an existing Dynamics 365 environment, our team can help. We’ll take the time to understand how your sales, service, and field teams work and build a solution around them.

Talk to a CRM expert

Build a stronger Dynamics 365 CRM foundation with Rand Group

Being named to the Best Microsoft Dynamics 365 CRM Partner List 2026 reflects the experience we have built helping organizations connect customer-facing processes with the rest of their business. It also reinforces the importance of combining technology expertise with process design, integration, training, and long-term support. If you are evaluating a new CRM system or looking for more value from your existing Microsoft environment, contact Rand Group to discuss your goals and next steps.

Natalie Williams

About the author:

Marketing Manager

Natalie Williams is Marketing Manager at Rand Group, where she leads initiatives that connect digital strategy with business transformation. With over a decade of experience in the Microsoft Dynamics space, she brings deep expertise in content marketing, SEO, digital campaigns, and event strategy. Natalie excels at translating complex business and technology solutions into compelling narratives that resonate with prospects and customers, driving measurable growth and lasting relationships.

Content by this author follows Rand Group's Editorial Policy, including expert review for accuracy and real-world applicability.