December 10, 2026 | 1:00–4:45 p.m. ET | Free virtual conference

Microsoft Dynamics 365 continues to evolve, with new AI capabilities, automation tools, and product enhancements creating opportunities for organizations to improve efficiency and get more value from their technology investments. At Dynamics Futures 2026, we’ll explore these developments and highlight practical ways to put them to work.

Join Rand Group for Dynamics Futures 2026, a free virtual event featuring practical insights, product demonstrations, and expert-led sessions designed to help Dynamics 365 users get more value from their technology investments.

The event features three dedicated tracks:

• Dynamics 365 Business Central
• Dynamics 365 Finance & Supply Chain Management
• Dynamics 365 Customer Engagement (CRM)

Whether you’re looking to understand Microsoft’s latest updates, explore AI opportunities, or discover solutions that address specific business challenges, you’ll find sessions tailored to your interests.

Why attend Dynamics Futures 2026?

Dynamics Futures brings together Rand Group consultants and invited technology partners to share practical knowledge about the Microsoft Dynamics 365 ecosystem.

Here’s what you can expect:

• Understand what’s new and what’s next. Get insights into Microsoft’s evolving product roadmap and the latest enhancements across Dynamics 365.
• Explore AI beyond the hype. Learn how organizations can use Copilot, AI agents, and automation to streamline business processes and create measurable value.
• See practical applications. Discover how new capabilities and complementary solutions can address common business challenges, from financial automation to quality management and customer engagement.
• Learn from experienced Dynamics 365 professionals. Hear from consultants who work directly with customers implementing, extending, and optimizing Microsoft business applications.
• Discover solutions from selected technology partners. Explore specialized applications from partners invited by Rand Group to share solutions relevant to Dynamics 365 users.

With multiple sessions across three tracks, you can focus on the products and business challenges most relevant to your organization.

Explore the Dynamics Futures 2026 sessions

Dynamics Futures 2026 features three tracks covering Business Central, Finance & Operations, and Customer Engagement. Explore the sessions below to discover practical insights, product updates, and new capabilities presented by Rand Group experts and hand-picked technology partners.

Dynamics 365 Business Central

Discover the latest Business Central enhancements, explore AI-powered functionality, and learn how to extend the platform with applications designed for specific business needs.

Featured sessions include:

• Transforming Business Central with AI: Practical Applications, Real Results, and What’s Next — Adam MacIntosh. See how AI and Copilot can automate workflows and improve productivity through the Sales Order Agent, Payables Agent, Expense Agent, and Agent Maker. Learn practical adoption tips and how MCP connections can integrate custom AI agents with Business Central data.
• What’s New in Dynamics 365 Business Central 2026 Release Wave 2 — Johnathan Moore. Gain insight into the latest updates in Dynamics 365 Business Central, including Copilot enhancements, expanded AI capabilities, performance improvements, and new integrations. Learn how these features can improve productivity and what organizations should consider when planning their next upgrade.
• Rand Group Apps for Business Central — Adam MacIntosh. Evaluate how AI-powered applications can enhance Business Central, streamline workflows, and reduce operational risks. Identify solutions for project management, sales forecasting, inventory optimization, and month-end processing.
• Elevating Quality Control with Native Quality Management in Business Central — Christopher Lindsay. See firsthand how native quality management capabilities in Business Central can improve product consistency, reduce defects, and support compliance. Learn how to integrate inspections, testing, and corrective actions into everyday operations.

Sessions from invited technology partners:

• Avalara – The Real ROI of Automated Tax Compliance: Driving Efficiency in Dynamics 365. Explore opportunities to improve tax compliance, reduce manual work, and simplify sales and use tax processes through automation.
• insightsoftware / Jet Reports – Reporting and Analytics for Business Central. Discover reporting solutions designed to help organizations access and analyze financial and operational data.
• InsightWorks – Manufacturing and Distribution Solutions for Business Central. Dive into applications that help manufacturing and distribution organizations streamline operations and extend Business Central functionality.

Dynamics 365 Finance & Supply Chain Management

Explore new capabilities and practical strategies for Dynamics 365 Finance and Supply Chain Management, including AI, financial automation, and integration across business applications.

Featured sessions include:

• From AI Curiosity to Business Value — Jason Halek. A Practical Framework for Prioritizing Copilot Opportunities in Dynamics 365 F&SCM
• Fresh off the Roadmap: What’s New (and What Matters) in D365 F&SCM— Jordan Lutz. Learn about the latest features in Dynamics 365 Finance & Supply Chain Management, upcoming updates, and the improvements that matter most. Gain insights into commonly used features and practical considerations for planning your next steps.
• Paper to Posted: Automating Invoice Capture with OCR in D365 F&SCM — Daniel Owen. Discover how intelligent document processing and optical character recognition can help automate invoice capture, validation, and processing.
• Beyond Dual Write: Designing Dynamics 365 F&O and CE to Work as One Business System — Kevin De Pree. Learn how to integrate Dynamics 365 Finance & Operations and Customer Engagement while reducing data duplication and integration complexity. Discover practical approaches to data synchronization, system architecture, and governance that support connected business processes.

Sessions from invited technology partners:

• TrueCommerce – Integration Solutions for Dynamics 365. Explore approaches to connecting Dynamics 365 with external business processes and trading partners.
• Truvio / SKSoft – Extending Dynamics 365 F&SCM. Discover complementary solutions designed to expand Dynamics 365 capabilities.
• Truvio / AXExtensions – Additional Capabilities for Dynamics 365. Review applications that extend standard Dynamics 365 functionality to address specialized requirements.

Dynamics 365 Customer Engagement (CRM)

Discover how recent product updates, AI, and automation are creating new opportunities for sales, customer service, contact center, field service, and project operations teams.

The Customer Engagement track includes three product-focused streams, allowing attendees to explore the applications most relevant to their roles.

Sales & Customer Insights

• AI in Sales: Explore how AI can support sales productivity, improve access to customer information, and simplify processes.
• What’s New in Sales & Customer Insights: Discover the latest enhancements and capabilities across Microsoft’s sales and customer insights applications.
• Better Together: Sales & Customer Service: Learn how connecting sales and service teams can improve collaboration and create more consistent customer experiences.
• Leveraging Power Automate with Customer Engagement: Identify ways to automate repetitive tasks and connect workflows across Dynamics 365 applications.

Customer Service & Contact Center

• AI in Customer Service & Contact Center: Explore AI-powered capabilities that can help service teams work more efficiently and improve customer interactions.
• What’s New in Customer Service & Contact Center: Learn about recent product updates and new functionality for customer support operations.

Field Service & Project Operations

• AI in Field Service: Explore practical AI applications for field service operations.
• What’s New in Field Service & Project Operations: Stay informed about recent enhancements and new capabilities for managing field operations and projects.
• Better Together: Customer Service & Field Service: Discover how integrated service processes can improve communication between support teams and field technicians.

Sessions from invited technology partners:

• DQ Global: Learn about complementary solutions for Dynamics 365 Customer Engagement.
• MSCRM-Addons: Discover tools and applications that extend Dynamics 365 CRM capabilities.

Additional session details, speaker information, and the complete agenda will be announced as they become available.

Learn from carefully selected Dynamics 365 technology partners

In addition to sessions led by Rand Group consultants, Dynamics Futures 2026 features presentations from technology partners selected for their expertise and in-depth knowledge of Microsoft Dynamics 365.

These partners bring specialized experience and solutions that complement Dynamics 365 and address real business challenges. Their sessions will highlight practical applications, industry insights, and tools that help organizations get more value from Microsoft Dynamics 365.

Our participating technology partners include:

• Business Central: Avalara, insightsoftware / Jet Reports, and InsightWorks
• Finance & Supply Chain Management: TrueCommerce and Truvio, featuring SKSoft and AXExtensions
• Customer Engagement: DQ Global and MSCRM-Addons

Attend for a chance to win prizes

In addition to practical sessions and product demonstrations, Dynamics Futures 2026 attendees will have the chance to win exciting prizes, including a tablet and Amazon gift cards.

Register for Dynamics Futures 2026

Join Rand Group on December 10, 2026, from 1:00 to 4:45 p.m. ET, for a free virtual conference focused on helping Dynamics 365 users understand new capabilities, explore practical AI applications, and discover solutions to business challenges.

With dedicated tracks for Business Central, Finance & Supply Chain Management, and Customer Engagement, you can choose the topics most relevant to your organization.

Register for Dynamics Futures 2026

Session topics and speaker information are subject to change as the final agenda is confirmed.