Video:

Better together: Dynamics 365 Finance & Operations and Dynamics 365 Customer Engagement

In this video, we’ll explore the powerful integration capabilities of Dual Write, which connects Dynamics 365 Finance & Operations with Customer Engagement products. You’ll see how this real-time connection improves efficiency, enhances visibility, and ensures data accuracy across your business processes.

We’ll walk through key configurations, transactional flows, and implementation considerations so you can understand how Dual Write works in practice. Whether you’re working with Dynamics 365 Sales, Dynamics 365 Project Operations, or Dynamics 365 Field Service, this session will provide practical insights and actionable guidance to help you make the most of these integrated systems.

In this video you’ll learn:

How Dual Write synchronizes master records and transactions between Finance and Operations and Customer Engagement in near real-time.

Key configuration steps and maps for Sales, Project Operations, and Field Service, including bi-directional data flows and customization options.

Important implementation considerations, such as legal entities, offline mobile capabilities, and integration user roles to ensure a smooth deployment.

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