Beyond the implementation — full life cycle support for Microsoft Dynamics, Power Platform and Azure

Front to back support for Microsoft technologies tailored to your business objectives

A Rand Group support plan provides access to a dedicated team of experts certified in Microsoft Dynamics, Power Platform, and Azure committed to helping extend the full potential of your systems. Rand Group combines the business acumen of CPAs and industry specialists with the technology expertise of software engineers and data scientists to drive real business results and return on investment.

  • Dedicated support portal with guaranteed response times
  • Support for all versions of Dynamics products
  • Software development and system customizations
  • Reporting and analytics solutions
  • Configuration, system updates, and user training
  • Business, technical, and accounting support
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Support for the entire Microsoft ecosystem

Rand Group’s certified Microsoft consultants provide support for all of the Microsoft applications and tools that your organization uses ranging from Power Platform, Azure, and Office to Dynamics 365 and Dynamics products.

Support

Beyond just break-fix support

In addition to rapid troubleshooting, Rand Group support also includes system customizations, reporting solutions, process improvement, and more. We view support as a complete, integrated IT services support platform for your business applications and underlying infrastructure.

Partnership

A Microsoft gold partner with a focus on partnership

A Microsoft partner since 2003 with multiple gold competencies, we are dedicated to long-term support and partnership. Rand Group is enrolled in Microsoft’s Advanced Support for Partners program with a guaranteed response time from Microsoft of 1 hour or less for critical cases.

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Full visibility with the Rand Group support portal

No more wondering if an expert is working on your time sensitive support case or guessing what is included in your contract. Rand Group’s support portal offers a real-time graphical representation of support tickets, your full case history, the status of your support contract, and when and where you use your support time.

 

Support for all your mission-critical business applications

Rand Group takes a holistic approach to support to extend your system and increase return on investment. We continually assist in optimizing Microsoft solutions – including Dynamics 365, Power Platform, all versions of Dynamics, and Azure – to create more profitable and efficient businesses. Our support contracts are flexible to accommodate a few hours of support for emergencies or fully customized plans to manage your business applications and infrastructure.

Dynamics 365 Support

Rand Group offers custom support for the entire range of Dynamics 365 applications – from Finance and Supply Chain Management to Field Service, Sales, Customer Service, and more.

Power Platform Support

Get support across the Microsoft Power Platform including Power BI, Power Apps, and Power Automate for your data visualization, customization, and automation needs.

Business Central Support

Add new modules for additional functionality, create custom workflows, set up personalized screens, get user training, and much more for Dynamics 365 Business Central.

Dynamics NAV Support

Rand Group’s team of CPAs, supply chain experts, software engineers, and data scientists is dedicated to optimizing your Dynamics NAV deployment and providing ongoing support.

Dynamics GP Support

Rand Group offers a continuous improvement program that provides holistic support including year-end updates, technical, and accounting assistance for all versions of Dynamics GP.

Dynamics AX Support

Support includes everything you need to maintain Dynamics AX including training, troubleshooting, audit support, customization, development, and business intelligence support.

Case Study

Aegis Chemical Solutions

The value of a long-term support partner

After several failed implementation projects, Aegis brought in Rand Group who successfully implemented Microsoft Dynamics NAV for its 40 users. Since the implementation, Rand Group has been partnering with Aegis to provide ongoing support for managing Dynamics NAV, including training, system customizations, troubleshooting, and hotfixes.

Case Study - Aegis Chemical Solutions

Case Study

Aegis Chemical Solutions

The value of a long-term support partner

After several failed implementation projects, Aegis brought in Rand Group who successfully implemented Microsoft Dynamics NAV for its 40 users. Since the implementation, Rand Group has been partnering with Aegis to provide ongoing support for managing Dynamics NAV, including training, system customizations, troubleshooting, and hotfixes.

Rand Group Houston Partner

Your long-term support partner with locations in the U.S. and Canada

Rand Group has a dedicated team of Microsoft experts across the U.S. and Canada that provide comphrensie support for your business software as well as accounting and financial support. With convenient office locations we can work side by side or remotely across the entire U.S. and Canada. Our consultants can even travel to your business location for in-person training and support.

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Let’s talk about how we can support your business