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Cloud & ProductivityDynamics 365 Customer Insights support from a trusted partner
Rand Group provides expert Dynamics 365 Customer Insights support to help you turn customer data into action. We connect data across systems, build accurate customer profiles, and deliver insights your teams can use every day. As a Microsoft partner, we go beyond break/fix support to help you improve segmentation, optimize journeys, and increase engagement.
Elevate Your Dynamics 365 Customer Insights experience with our support plans
Rand Group ensures the optimal performance of your Dynamics 365 Customer Insights application through dedicated support teams and tailored support plans. Our support plans are designed to address the unique requirements of your business, guaranteeing that your system operates at its highest efficiency. The individualized approach we take sets us apart, recognizing that each organization has distinct needs that must be met.
Our unparalleled support ensures the seamless operation of your Dynamics 365 Customer Insights application and actively contributes to optimizing its capabilities. What makes our services stand out is the proactive strategy we employ to minimize downtime, enhance user proficiency, and seamlessly integrate strategic add-ons. Being a Microsoft gold partner, our team consists of experienced professionals who adhere to a proven methodology, ensuring the swift and efficient resolution of any issues that may arise. Through our support plans, you can not only ensure the smooth running of your system but also leverage operational support, customized software development, end-user training, and strategic guidance. Unlock the full potential of your business by growing your customer insights capabilities, refining your strategies, and driving user success with Rand Group’s dedicated support for Dynamics 365 Customer Insights.
- Operational support and troubleshooting to maintain performance and stability
- Configuration, enhancements, and user training to increase adoption
- Custom development and system extensions based on business needs
- Data integration across Microsoft and third-party platforms
- Customer segmentation and journey optimization support
- Evaluation and implementation of new features and updates
- AI and Copilot configuration to automate insight delivery
- System monitoring and performance optimization
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Your Dynamics 365 Customer Insights support portal
Included in every Dynamics 365 Customer Insights support plan, the Rand Group support portal gives you a clear view of all support activity in one place. You can track issues, manage requests, and monitor usage without waiting for updates. As a result, your team always knows where things stand.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or through the portal and follow progress in real time.
- Review case history: Access past requests, notes, and resolutions for full visibility and better planning.
- Monitor support hours: See how your hours are used so you can manage your plan more effectively.
- View contract details: Review coverage, usage trends, and renewal dates in one dashboard.
- Communicate with experts: Work directly with Rand Group consultants for faster resolution and better outcomes.
Would I recommend Rand Group? Without hesitation. They have time and time again proven their ability to deliver the results we need on both the small challenges as well as the large projects.
Our Dynamics 365 Customer Insights support services
Rand Group delivers Dynamics 365 Customer Insights support to keep your environment accurate, reliable, and easy to use. We focus on system stability, data quality, and performance so your teams can trust the insights they rely on every day. In addition, our services scale with your business as data needs grow.
Our support services include:
- Troubleshooting and operational support: Resolve data issues, system errors, and performance problems quickly.
- Configuration, updates, and training: Apply updates, enable features, and train users to improve adoption and results.
- Data integration and identity resolution: Connect data sources and improve customer matching across systems.
- Customization and development: Build extensions, integrations, and logic tailored to your business processes.
- Reporting and analytics: Create dashboards and customer views that drive clearer decisions.
- AI and Copilot support: Use AI tools to strengthen journeys, improve signals, and automate insights.
- Process optimization and health checks: Reduce friction, improve flow, and keep the platform running efficiently.
- Documentation and governance: Support compliance with structured documentation and usage guidance.
Flexible Dynamics 365 Customer Insights support options
Every organization uses Customer Insights differently, and your support model should match that reality. Rand Group offers Dynamics 365 Customer Insights support plans that adapt to your data complexity, user base, and growth goals. Whether you need short-term help or long-term partnership, our options scale with you.
Our support options include:
- Time and materials support
Get help as needed for troubleshooting, training, data issues, or configuration changes. - Custom support plans
Use a set number of hours for ongoing optimization, reporting help, and enhancements. - Fully managed support agreements
Receive continuous monitoring, administration, and platform improvement as a managed service.
Why choose Rand Group for Dynamics 365 Customer Insights support
90% client retention rate
Clients stay with Rand Group because our support delivers real and lasting value. We focus on stability, performance, and results instead of short-term fixes. This retention rate reflects long-term trust and consistent delivery across every engagement.
60% of clients switched from other support firms
Many organizations come to us after experiencing slow response times or limited technical depth. They need a partner who understands both the system and the business impact. We step in with practical solutions, faster resolution, and a long-term plan.
20+ years of Microsoft experience
Our team brings decades of experience across Microsoft, ERP, and CRM platforms. That knowledge helps clients avoid risk and make better system decisions. You gain a support partner who understands the bigger picture beyond the software.
Microsoft Partner of the Year
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year, underscoring our leadership, technical depth, and proven results across the Microsoft business applications platform. This recognition reflects the strength and reliability behind our support services.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Customer Insights support include?
Dynamics 365 Customer Insights support with Rand Group covers operations, data management, and optimization. Services include issue resolution, data integration, configuration help, AI guidance, and training. You receive support that improves both system performance and insight accuracy.
How is Rand Group different from other Customer Insights support providers?
Many providers focus only on break-fix support. Rand Group combines platform expertise with business understanding and long-term guidance. As a result, your system delivers value beyond daily operations.
Can I purchase flexible Dynamics 365 Customer Insights support hours?
Yes, you can purchase support hours based on your needs. This model gives you access to experts without committing to a full managed plan. It works well for organizations with changing workloads.
Do you offer extended or 24/7 support?
Yes, extended hours and 24/7 support are available for critical issues. Our team can respond quickly regardless of location. This helps protect operations when problems cannot wait.
Can you help with Dynamics 365 Customer Insights integrations and customizations?
Absolutely. We support system integrations, workflow automation, and custom development so your D365 Customer Insights environment continues to meet business needs.
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