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Cloud & ProductivityDynamics AX support services you can rely on
Many organizations still run critical operations on Dynamics AX, even after Microsoft ended mainstream support in 2021. The system remains dependable, but it requires focused expertise to stay secure and stable. Rand Group delivers dedicated Dynamics AX support for businesses that want to maintain AX while planning their next steps. With more than 20 years as a Microsoft partner, our experts provide the technical, functional, and accounting guidance needed to keep AX running smoothly.
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Front to back support for all versions of Microsoft Dynamics AX
Organizations that continue to rely on Dynamics AX (Axapta) need steady expertise to keep the system secure, stable, and aligned with daily operations. Rand Group delivers full-service Dynamics AX support that covers technical maintenance, functional guidance, custom development, and long-term planning. Whether you plan to keep AX running for several more years or begin preparing for a move to a modern cloud ERP, our team supports your goals with practical, hands-on help.
We assist with configuration, user support, accounting questions, performance tuning, and database care, all backed by extended hours from 7 a.m. to 7 p.m. CST and optional 24/7 coverage. Our flexible support model makes it easy to request a quick fix, schedule recurring maintenance, or engage us for complex projects. With a 90% client retention rate, we focus on long-term partnerships and stable operations.
- Configuration help, administration tasks, and user training
- Accounting, process improvement, and business advisory support
- SQL Server care, including maintenance, performance tuning, and backups
- Technical troubleshooting, hotfixes, and system monitoring
- Customizations, integrations, and software development
- Identifying gaps between business needs and out-of-the-box AX functionality
- Integration between Dynamics AX and other applications
- Migration assistance to a new ERP
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Full visibility into your Dynamics AX support requests
Every Rand Group Dynamics AX support plan includes access to our secure support portal, giving you clear insight into your open cases, support hours, and contract activity. The portal provides real-time updates so your team always knows what work is in progress and when to expect resolution.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or through the portal and follow progress in real time.
- Review case history: See every update, action, and resolution to understand how issues were handled.
- Monitor support hours: View detailed usage to maximize the value of your support plan.
- View contract details: Stay informed about contract status, renewal timelines, and usage trends.
- Communicate with experts: Work directly with Rand Group consultants in one central place for faster resolutions.
Primarily we reach out to support for custom changes so that we can tailor our ERP to support our business model or to conform to changes required by customers.
Our Dynamics AX support services
Rand Group offers a full range of Dynamics AX support services to keep your system stable, efficient, and aligned with your business needs.
- Troubleshooting and operational assistance: Resolve errors, performance problems, and day-to-day AX issues quickly.
- Configuration, administration, and user training: Adjust system settings, support new features, and help users work more efficiently.
- Customizations, development, and integrations: Extend AX with development and customization and integrate it with other applications.
- Reporting and analytics: Build practical dashboards and reports that turn your AX data into actionable insights.
- Business, technical, and accounting expertise: Access cross-functional support, including financial processes and reconciliation help.
- Process automation and optimization: Reduce manual steps, improve workflows, and keep your AX environment running smoothly.
- Compliance and documentation: Prepare documentation for audits, controls, and internal compliance needs.
Flexible Dynamics AX support options
Every organization maintains Dynamics AX in a different way, so your support plan should match your system’s complexity and goals. Rand Group offers flexible Dynamics AX support options that scale with your business, whether you need quick help during a critical issue, steady access to experts, or a fully managed AX environment.
Our support options include:
- Time and materials support: Get help as needed for troubleshooting, training, configuration changes, or short-term tasks.
- Custom support plans: Purchase a block of hours tailored to your needs for predictable, ongoing access to AX specialists.
- Fully managed service agreements: Rely on comprehensive monitoring, administration, and continuous optimization for a hands-off approach.
Migration from Dynamics AX to Finance & Operations
Many organizations continue using Dynamics AX today but are preparing for a future move to the cloud. When your business is ready to modernize, Rand Group provides structured migration services to help you migrate from Dynamics AX to Dynamics 365 Finance and Operations. These cloud applications offer greater flexibility, stronger security, and the ability to scale with your operations.
Our team supports every stage of the migration process, from early planning and system assessment to data preparation, configuration, testing, and go-live. We help you understand what to move, what to streamline, and how to adopt modern capabilities without disrupting your business. With deep Microsoft expertise and years of experience supporting AX environments, we make your transition to Dynamics 365 clear, predictable, and low-risk.
Why choose Rand Group for Dynamics AX support
90% client retention rate
Clients stay with Rand Group because we provide reliable, long-term Dynamics AX support that delivers measurable value. This retention rate reflects the trust organizations place in us as a stable, strategic partner.
60% of clients switched from other support firms
Many businesses move to Rand Group after struggling with slow responses, limited expertise, or inconsistent service. We close those gaps by offering comprehensive AX knowledge and a responsive support model.
20+ years of ERP consulting experience
With more than two decades working across Microsoft ERP and CRM platforms, we bring proven technical and functional expertise to every AX environment. Our track record gives clients confidence that their system is in steady hands.
Microsoft Partner of the Year
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year, highlighting our strong performance and deep expertise across Microsoft solutions. This award reinforces our ability to support and optimize AX with confidence.
Frequently Asked Questions (FAQs)
What does Dynamics AX support include?
Dynamics AX support from Rand Group is flexible and tailored to your system’s needs. Services can include troubleshooting, optimization, training, custom development, integrations, and fully managed support options.
How is Rand Group different from other Dynamics AX support providers?
Many firms offer only break-fix help, but Rand Group combines technical, functional, and accounting expertise with deep Microsoft experience. This approach allows us to support both the software and the business processes that rely on it.
Can I purchase flexible support hours?
Yes. You can purchase support hours on an as-needed basis, giving you expert help without long-term commitments or complex contracts.
Do you provide industry-specific Dynamics AX support?
Yes. We support organizations across manufacturing, distribution, energy, services, and other industries, providing guidance that aligns with industry-specific processes and requirements.
Do you provide 24/7 Dynamics AX support?
Yes. In addition to extended business hours, we offer 24/7 support for critical issues to keep your AX system running wherever your team operates.
Can you help with Dynamics AX integrations and customizations?
Absolutely. We support AX integrations, custom code, enhancements, and extensions to help your system evolve with your business needs.
Related Insights
The history of Dynamics 365 Finance and Operations: From Axapta to Dynamics 365 Finance and Supply Chain Management
Microsoft Dynamics 365 Finance and Operations has its roots in Axapta, a Danish ERP system launched in 1998. Over more than two decades, it evolved through Dynamics AX and AX 2012 into today’s Dynamics 365 Finance and Supply Chain Management. This blog traces that journey, highlighting key milestones, the transition to the cloud, and the introduction of AI and Copilot.
What is Microsoft Dynamics AX?
As Microsoft’s flagship ERP solution and first Dynamics product built in the cloud, Dynamics AX provides a solid platform that has the ability to grow, adapt, and evolve with customer demands.
What is the difference between Dynamics 365 and AX?
Microsoft offers two popular ERP solutions - Dynamics AX and Dynamics 365. In this blog, we evaluate the differences, unique attributes, and the history between the two systems. Uncover the key differences, deployment models, and find the right fit for your enterprise.