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Cloud & ProductivityGet Dynamics NAV support from a trusted Microsoft partner
Reliable Dynamics NAV support helps keep your system stable, secure, and ready for daily operations. Many organizations still depend on NAV to run financials, supply chain tasks, and core business processes. Rand Group delivers practical guidance and clear issue resolution from a team with both business and technical expertise. We keep NAV performing at a high level while helping you plan future steps when the time is right.
Dynamics NAV support and migration tailored to your business
Microsoft has discontinued Dynamics NAV, and mainstream support has ended. As a result, many organizations now rely on trusted partners to keep their systems stable, secure, and performing at a high level. Rand Group provides Dynamics NAV support for every version of NAV (Navision), including heavily customized databases that still run core operations. Our services cover training, troubleshooting, audit support, development, customizations, integrations, and business intelligence—everything needed to maintain and improve your environment.
Our methodology focuses on delivering solutions tailored to your business instead of using a generic approach. We provide structured assessments that identify risks early, enhance performance, and support long-term system health. This ensures your Dynamics NAV environment stays dependable while you plan future steps, whether you extend NAV, modernize key workloads, or prepare for a migration to a cloud-based ERP.
- Support for all versions of NAV, including both the Role Tailored Client (RTC) and Classic Client
- Health assessments to check the status of your Dynamics NAV implementation
- Development and customizations to extend NAV and improve business processes
- Integration of Dynamics NAV with third party applications
- Application of hotfixes and cumulative updates
- Cloud migration services
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Full visibility with the Rand Group support portal
A Rand Group Dynamics NAV support plan includes access to our support portal, giving you clear visibility into every request and every hour spent on your system. The portal provides real-time updates so you always understand the status of your cases, support usage, and contract details.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or directly in the portal and monitor progress in real time.
- Review case history: Access a full archive of past issues, updates, and resolutions for complete visibility.
- Monitor support hours: See how your support time is used so you can maximize the value of your plan.
- View contract details: Stay informed on contract status, usage trends, and renewal timelines.
- Communicate with experts: Work directly with Rand Group consultants through one centralized platform for faster, clearer resolution.
The Aegis team has learned a lot over the years about Dynamics NAV, both on our own and with assistance of Rand Group. Rand Group has served as the best resource in our learning curve of NAV, which has allowed us to better use the application.
Our Dynamics NAV support services
Rand Group delivers a wide range of Dynamics NAV support services designed to keep your system stable, secure, and aligned with your business needs.
- Troubleshooting and operational assistance: Resolve errors, performance issues, and daily system challenges quickly.
- Configuration, administration, and user training: Manage configuration changes, apply updates, and provide targeted training for your users.
- Customizations, development, and integrations: Extend Dynamics NAV with development and customization and integrate it with other applications.
- Reporting and analytics: Build dashboards, reports, and business intelligence tools for clearer insight into your operations.
- Business, technical, and accounting expertise: Access cross-functional expertise, including financial process guidance and reconciliation help.
- Process automation and optimization: Automate manual tasks, streamline workflows, and identify areas for process improvement.
- Compliance and documentation: Support audits with system documentation, controls, and compliance guidance.
Flexible Dynamics NAV support options
Every organization uses NAV differently, so your Dynamics NAV support plan should match your system’s size, complexity, and long-term goals. Rand Group offers flexible options that give you the right level of help, whether you need quick assistance during a critical issue, ongoing guidance to stabilize and improve your environment, or a fully managed approach that keeps NAV running smoothly without added overhead. Our support options include:
Our support options include:
- Time and materials support: Get help as needed for troubleshooting, training, configuration changes, or short-term requirements.
- Custom support plans: Purchase a block of hours tailored to your needs for predictable access to our Dynamics NAV experts.
- Fully managed service agreements: Receive end-to-end support, including monitoring, administration, and ongoing optimization, for a complete partnership.
Case Study
The value of a long-term support partner
After several failed implementation projects, Aegis brought in Rand Group who successfully implemented Microsoft Dynamics NAV for its 40 users. Since the implementation, Rand Group has been partnering with Aegis to provide ongoing support for managing Dynamics NAV, including training, system customizations, troubleshooting, and hotfixes.
NAV support while migrating to Dynamics 365 Business Central
Dynamics 365 Business Central is the cloud-based, next-generation version of Dynamics NAV. As organizations move toward a modern ERP, many need steady Dynamics NAV support to keep their current system stable while planning a Dynamics NAV to Business Central migration. Rand Group ensures your NAV environment remains secure, reliable, and fully functional throughout the evaluation and planning process.
Our team uses a proven migration methodology designed to reduce risk and protect business continuity. We help you understand data, customizations, integrations, and process changes so the move delivers real value without unnecessary disruption. Whether you plan to migrate soon or need to stabilize NAV first, Rand Group provides the guidance and technical expertise to support your journey to Business Central.
Why choose Rand Group for Dynamics NAV support
90% client retention rate
Clients stay with us because we provide dependable, long-term Dynamics NAV support that keeps systems stable and business operations moving. Our retention rate reflects the trust organizations place in Rand Group as a committed, results-driven partner.
60% of clients switched from other support firms
Many organizations turn to Rand Group after struggling with delayed responses, limited NAV expertise, or inconsistent guidance. We close those gaps with responsive service, clear communication, and support that adapts to your evolving needs.
20+ years of ERP consulting experience
With more than two decades of ERP experience, our team brings deep functional and technical knowledge to every Dynamics NAV engagement. We understand legacy systems, customizations, integrations, and the realities of maintaining an aging platform.
Microsoft Partner of the Year
Rand Group earned the 2025 Microsoft Americas Channel Emerging Partner of the Year award, recognizing our strong performance and proven results across Microsoft’s business applications. This distinction reinforces our ability to support NAV customers with confidence.
Frequently Asked Questions (FAQs)
What does Dynamics NAV support include?
Dynamics NAV support with Rand Group is flexible and tailored to your system’s needs. Services can include troubleshooting, optimization, training, custom development, integrations, and managed services to keep NAV stable and aligned with your operations.
How is Rand Group different from other Dynamics NAV support providers?
Many firms focus only on break-fix work, but Rand Group combines business, technical, and accounting expertise to support both your system and the processes that depend on it. This holistic approach helps you get more value from your NAV environment.
Can I purchase flexible support hours?
Yes. We offer flexible support contracts that let you buy hours as needed, giving you expert help without long-term commitments or fixed monthly plans.
Do you provide industry-specific Dynamics NAV support?
Yes. We support clients across manufacturing, distribution, energy, construction, professional services, and other industries. Our guidance adapts to your sector’s requirements and business realities.
Do you provide 24/7 Dynamics NAV support?
We offer extended business hours and 24/7 support for critical issues. With remote access tools, our team can resolve urgent NAV problems quickly, no matter where your business is located.
Can you help with Dynamics NAV integrations and customizations?
Absolutely. Rand Group supports integrations, enhancements, and custom development across all versions of NAV. Our team ensures customizations and third-party connections work smoothly with your core system.
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