Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityFlexible Microsoft Dynamics 365 Finance & Operations support
Dynamics 365 Finance & Operations (D365 F&O) is a cloud ERP platform that connects finance, supply chain, and operational processes across the business. Whether you need support for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or both, Rand Group offers complete Dynamics 365 Finance and Operations support to ensure your solutions are optimized to your unique business requirements so you can maximize your return on investment (ROI) and transform your operations.
Use Dynamics 365 Finance & Operations to its full potential with expert support
Dynamics 365 Finance and Operations consists of robust financial and supply chain management applications designed for medium to large businesses to help them monitor financial operations, predict future outcomes, improve production performance, modernize warehouse operations, and optimize asset management. Rand Group offers flexible support plans for Dynamics 365 Finance and Dynamics 365 Supply Chain Management to ensure your solutions are tailored to your business and run as expected so you can maximize efficiency and ROI. From implementation to customization and user training, our support team has the industry, technical, and accounting experience to support your business and ensure your solutions are running properly.
Rand Group offers flexible support plans that can be tailored to your unique needs and requirements. You will have the flexibility to use your support hours for any of the services Rand Group provides including infrastructure, automation, portals, analytics, and digital marketing services. Our support team is fully accessible whenever you need it, with a guaranteed response time to ensure your systems are continuously supported. Rand Group also offers support for the rest of the Dynamics 365 stack and the Power Platform.
- Technical and applications support as well as accounting and financial support
- Configuration assistance and user training
- Business, accounting, and process improvement support
- Implementation support for new modules
- Support for twice-annual updates of Dynamics 365 Finance and Dynamics 365 Supply Chain Management
- Software development and system customizations
- Implementation of reporting and analytics solutions
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Manage your Dynamics 365 F&O support in one place
Every Dynamics 365 Finance & Operations support plan includes access to Rand Group’s secure support portal. The portal gives you real-time visibility into your requests, support hours, and contract activity so you always know the status of your open items. This transparency helps your team stay organized, prioritize work, and resolve Dynamics 365 Finance & Operations issues more efficiently.
- Track support requests: Submit cases by phone, email, or through the portal and monitor progress in real time.
- Review case history: Access previous tickets, notes, and resolutions to identify trends and prevent recurring problems.
- Monitor support hours: See how hours are used so you can plan ahead and get full value from your Dynamics 365 Finance & Operations support plan.
- View contract details: Stay informed about contract status, remaining hours, usage patterns, and renewal timelines.
- Communicate with experts: Collaborate directly with Rand Group consultants for faster and clearer issue resolution.
Would I recommend Rand Group? Without hesitation. They have time and time again proven their ability to deliver the results we need on both the small challenges as well as the large projects.
Our Dynamics 365 Finance & Operations support services
Rand Group provides a full range of Dynamics 365 Finance & Operations support services designed to keep your system stable, accurate, and aligned with your operational goals.
Our services include:
- Troubleshooting and operational assistance: Resolve errors, performance issues, workflow failures, and daily disruptions to keep your D365 F&O environment running smoothly.
- Configuration, updates, and training: Configure modules, support Microsoft’s twice-annual updates, and deliver focused training to help users adopt new features.
- Customization and development: Build customizations, integrations, extensions, and automation that fit your financial and supply chain processes.
- Reporting and analytics: Create dashboards, financial reports, and operational analytics using Power BI, SQL, and other supported tools.
- Financial, technical, and business support: Access cross-functional expertise including CPAs, supply chain specialists, and technical consultants for accurate and compliant operations.
- Process automation and optimization: Automate manual tasks, streamline complex workflows, and perform system health checks to strengthen efficiency.
- Compliance and documentation: Prepare clear documentation, support audit requirements, and maintain compliance for financial and operational processes.
Flexible D365 F&O support options
Your business has unique operational needs, and your Dynamics 365 Finance & Operations support should match them. Rand Group offers flexible support plans that scale with your system, your processes, and your internal team. Whether you need quick assistance during a critical issue, ongoing help to optimize modules, or full-service management, we provide options built for long-term stability and growth.
Our support options include:
- Time and materials support: Purchase support as needed for troubleshooting, configuration updates, training, or short-term project work.
- Custom support plans: Reserve a block of hours tailored to your business so you have predictable access to D365 F&O experts.
- Fully managed service agreements: Get comprehensive monitoring, administration, and continuous optimization for organizations that want a complete partnership.
Why choose Rand Group for Dynamics 365 Finance & Operations support
90% client retention rate
Clients stay with Rand Group because we deliver dependable support that creates long-term value. This retention rate reflects trust built through consistent results and reliable service.
60% of clients switched from other support firms
Many organizations come to us after facing slow response times or limited expertise elsewhere. We close those gaps with experienced consultants and practical, business-focused support.
20+ years of ERP consulting experience
Our team brings decades of experience supporting complex ERP environments across finance, supply chain, and operations. This history gives clients confidence when managing critical systems and change.
Microsoft Partner of the Year
Rand Group was named Microsoft’s 2025 Partner of the Year, recognizing our delivery quality and technical leadership. This award confirms our strength in providing trusted Dynamics 365 Finance & Operations support.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Finance & Operations support include?
Dynamics 365 Finance & Operations support with Rand Group is flexible and tailored to your system and business needs. Services include troubleshooting, optimization, user training, reporting, custom development, and managed services. You receive the level of support that matches your environment and priorities.
How is Rand Group different from other D365 F&O support providers?
Rand Group delivers more than break-fix support. Our team combines business process expertise, accounting knowledge, and technical skills to support both the system and the operations it runs. This approach helps improve accuracy, performance, and long-term results.
Can I purchase flexible support hours?
Yes. We offer flexible support plans that let you buy hours as needed or reserve hours in advance. This gives you access to expert help without long-term lock-ins.
Do you provide industry-specific Dynamics 365 Finance & Operations support?
Yes. We support organizations across manufacturing, distribution, energy, construction, and professional services. Our team tailors support to fit the demands of your industry and operating model.
Do you offer 24/7 support for Dynamics 365 Finance & Operations?
Yes. In addition to extended business hours, we offer 24/7 support for critical issues. Our consultants can respond quickly no matter your location.
Can you help with integrations and custom development?
Yes. Rand Group supports integrations, extensions, and custom solutions built on Dynamics 365 and the Power Platform. Our development team ensures enhancements work reliably with your core D365 F&O system.
Expert support for your Dynamics 365 F&O
Rand Group’s support consultants are available to support your Dynamics 365 Finance and Operations applications across the U.S. and Canada.
Remote
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