Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityDynamics 365 Sales support services
Dynamics 365 Sales support from Rand Group is built to keep your system stable, secure, and working as expected. We address system errors, user issues, and performance problems quickly, so your sales team is not slowed down by technical barriers. In addition, our consultants help you refine configurations and processes to ensure the platform supports how your business actually sells.
Responsive and efficient Dynamics 365 Sales support plans
Dynamics 365 Sales leverages AI to streamline repetitive tasks and create successful sales strategies that your team can utilize to increase win rates. With Dynamics 365 Sales, combine the power of sales force automation with AI-driven insights to provide your prospects and customers with unique, personalized experiences that can build trust and close more deals.
Rand Group offers flexible support plans to help you maximize the potential of your solution by minimizing downtime, training your users, implementing new modules and add-ons, and performing system maintenance. We are dedicated to the success of your business and are here to support your Dynamics 365 Sales application to help you grow your customer base, enhance sales strategies, and drive user success.
As a Microsoft Business Applications Solution Provider, we have developed a proven methodology for everything we do. Our clients benefit from the security of working with disciplined professionals who are logical, meticulous, and resourceful to resolve issues in a timely manner. Dynamics 365 Sales support plans are designed to meet your software needs both short-term and long-term.
- Operational support, troubleshooting, and salesperson system training
- Software development and system customizations tailored to your sales and marketing processes
- End-user training to encourage user adoption
- Integration with other Dynamics 365 applications, Power Platform tools, and third-party systems
- Development of sales and marketing strategies
- Licensing guidance and features selection
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Centralized hub for Dynamics 365 Sales support
Every Dynamics 365 Sales support plan includes access to the Rand Group support portal. It gives you one secure place to manage requests, review updates, and track support usage without searching through emails or spreadsheets. As a result, your team gets clear visibility into every Dynamics 365 Sales support case.
With the support portal, you can:
- Submit and track requests: Log cases by phone, email, or directly through the portal and view updates in real time.
- Review case history: Access past Dynamics 365 Sales support tickets, including notes and resolution details.
- Monitor support hours: See how your support time is applied across users and issues.
- View contract details: Track plan status, renewal dates, and usage trends.
- Collaborate with experts: Communicate directly with Rand Group consultants in one system for faster outcomes.
Would I recommend Rand Group? Without hesitation. They have time and time again proven their ability to deliver the results we need on both the small challenges as well as the large projects.
Dynamics 365 Sales support services
Rand Group delivers Dynamics 365 Sales support designed to keep your system reliable, secure, and aligned with how your sales team works. Our services focus on eliminating daily friction, improving performance, and helping users get consistent value from the platform. In addition, we help you use built-in AI and automation tools to work faster and make better decisions.
Our Dynamics 365 Sales support services include:
- Troubleshooting and operational support: Resolve system errors, performance issues, and user problems quickly.
- Configuration, updates, and training: Apply updates, enable features, and provide targeted training for your sales team.
- Customization and development: Tailor Dynamics 365 Sales with workflows, forms, and integrations to fit your sales process.
- AI and Copilot support: Enable and optimize AI features for forecasting, insights, and productivity.
- Reporting and analytics: Build dashboards and reports that improve visibility into pipeline and performance.
- Process automation: Reduce manual work with Power Automate and sales process optimization.
- Compliance and documentation: Maintain system documentation and support audit and control requirements.
Flexible Dynamics 365 Sales support options
Every sales organization works differently, and your support plan should match that reality. Rand Group offers Dynamics 365 Sales support options that adjust to your team size, usage level, and growth goals. Whether you need short-term help or long-term coverage, our plans scale with your business.
Dynamics 365 Sales support options include:
- Time and materials support: Pay only for what you need, from issue resolution to user help and configuration changes.
- Custom support plans: Purchase a set number of hours for ongoing Dynamics 365 Sales support and predictable access to consultants.
- Managed support agreements: Get continuous system oversight, administration, and improvement with a fully managed service model.
Predict and manage sales with confidence using AI
Dynamics 365 Copilot is an AI-driven assistant embedded within Dynamics 365 Sales, offering personalized, context-aware assistance to users. It helps automate tasks, analyze data, and provide insights to optimize business operations. By leveraging artificial intelligence, Copilot delivers real-time insights, automates routine tasks, and supports decision-making. Copilot in Dynamics 365 Sales significantly enhances seller productivity by reducing the time spent on administrative tasks.
Rand Group’s support team can help you utilize Dynamics 365 Copilot to:
- Automate routine tasks: Streamline daily tasks to save time and increase productivity.
- Generate real-time insights: Access valuable data insights to make informed, data-driven decisions.
- Enhance customer engagements: Use AI-driven summaries and updates to stay prepared and responsive.
- Improve sales strategies: Leverage AI to refine and optimize your sales approaches for better outcomes.
Why choose Rand Group for Dynamics 365 Sales support
90% client retention rate
Clients stay with Rand Group because our Dynamics 365 Sales support is reliable, responsive, and focused on real sales outcomes. We work to prevent issues before they disrupt users and address problems quickly when they occur. Over time, this approach builds trust and long-term partnerships.
60% of clients switched from other support firms
Many organizations turn to Rand Group after dealing with slow response times or limited expertise. We replace uncertainty with structure, consistent communication, and dependable service. As a result, clients experience fewer issues and better system performance.
20+ years of experience
Our team brings decades of experience supporting business applications and technology platforms. This background allows us to deliver Dynamics 365 Sales support that fits real sales teams and real workflows. In short, we understand how systems support selling in practice.
Recognized as Microsoft Partner of the Year 2025
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year, underscoring our leadership, technical depth, and proven results across the Microsoft business applications platform. This recognition reflects the strength and reliability behind our support services.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Sales support include?
Dynamics 365 Sales support from Rand Group is flexible and built around your business needs. Services include troubleshooting, system optimization, user training, configuration updates, and ongoing support. You receive only the level of support your team actually needs.
How is Rand Group different from other Dynamics 365 Sales support providers?
Many providers focus only on break-fix work when something goes wrong. Rand Group takes a broader approach that connects technical support with real sales operations. As a result, we improve the system and how your team uses it.
Can I purchase flexible support hours?
Yes, you can purchase Dynamics 365 Sales support hours in blocks or as needed. This allows you to get expert help without committing to a rigid contract. You stay in control of how and when support is used.
Do you provide industry-focused Dynamics 365 Sales support?
Yes. We support organizations across manufacturing, distribution, energy, construction, professional services, healthcare, and more. Support is aligned to how your industry sells and manages relationships.
Do you offer 24/7 Dynamics 365 Sales support?
Yes, extended support and after-hours coverage are available for critical issues. Remote access allows our team to respond quickly when problems cannot wait. Your sales system stays online when it matters most.
Can you help with integrations and customizations?
Yes. We support integrations with Microsoft tools, third-party applications, and custom solutions built on the Power Platform. Our team ensures enhancements work reliably with your Dynamics 365 Sales environment.
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