Unleash Dynamics 365 Customer Insights’ powerful capabilities

Unlock the power of Dynamics 365 Customer Insights, where seamless data integration and a holistic customer view converge, transforming interactions into strategic opportunities for personalized engagement with unparalleled precision.

Dynamics 365 Customer Insights Capabilities

360° Customer View

This application offers a comprehensive view of customers, providing unparalleled time-to-insight. By unifying real-time customer data with operational data, businesses get a 360° customer view.

AI-driven Insights

Leveraging artificial intelligence, the platform offers predictive analytics and recommendations to help businesses anticipate customer needs, identify trends, and make data-driven decisions.

Customer Segmentation

Users can create and define customer segments based on various criteria such as demographics, behavior, and interactions. This facilitates targeted marketing efforts and personalized customer experiences.

Power Platform

Seamless integration with other Microsoft Power Platform tools, such as Power BI for advanced analytics and Power Automate for workflow automation, enhances the capabilities of Customer Insights.

Drive business transformation with Dynamics 365 Customer Insights – Data

Empowering marketing, sales, and service professionals, Customer Insights – Data facilitates the transformation of businesses into customer-centric organizations. It enables tailored 1:1 interactions at scale through turnkey integrations with Microsoft activating real-time insights.

Comprehensive customer insights
Scalable personalization
360-degree customer views
Enterprise-grade governance
Flexibility and rapid insights

Drive customer engagement with Dynamics 365 Customer Insights – Journeys

Dynamics 365 Customer Insights – Journeys has evolved beyond a tool solely for marketers, now empowering business users with AI-driven capabilities and natural language input assistance. This platform facilitates the creation of trigger-based journeys, connecting with customers across various touchpoints and fostering relationships from initial prospects through sales and support.

Enable real-time customer engagement
Accelerate customer acquisition and loyalty
Harness AI for personalized experiences
Seamless integration of customer insights
Optimize with a unified, flexible platform

Harness AI with Copilot in Dynamics 365 Customer Insights

Dynamics 365 Customer Insights harnesses the transformative capabilities of artificial intelligence (AI) and the collaborative efficiency of Copilot to redefine customer engagement. Leveraging advanced AI algorithms, the platform analyzes vast datasets, extracting valuable insights.

Explore Copilot

Discover Dynamics 365 Customer Insights pricing

Microsoft’s Dynamics 365 Customer Insights offers a comprehensive pricing structure to empower organizations in delivering connected customer journeys and campaigns. Priced at $1,700 per tenant/month, the baseline package includes essential features such as a customer data platform, journey orchestration, and up to 4 environments.

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Got questions?

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