Migrate your customer engagement operations to the cloud
Rand Group offers cloud migration services to get your businesses’ customer engagement operations from Dynamics CRM to Dynamics 365. Upgrade to cloud-based Sales, Marketing, and Customer Service for greater efficiency and functionalities.
Dynamics 365 Customer Engagement — next generation, cloud-based CRM solutions
Dynamics 365 Sales, Dynamics 365 Marketing, and Dynamics 365 Customer Service are part of the Customer Engagement suite of cloud-based solutions for legacy Dynamics CRM. The new applications allow for businesses to choose only the solutions they need and have the flexibility of working on the cloud.
With cloud-based Sales, Marketing, and Customer Service, your system will always be current allowing you to take advantage of the latest technology while reducing ongoing upgrade costs. Microsoft is continuously enhancing its solutions, with two release waves of new features per year that don’t interfere with customizations. Increase your business’s agility, ability to stay current, scale, and roll out new capabilities quickly with automatic upgrades.
Only pay for the applications and users you need
With a subscription licensing model, you pay a per user, per month fee. This provides flexibility to add or remove users monthly. Take advantage of attach license pricing when combining two or more Dynamics 365 applications.
Round out the Customer Engagement suite by adding Dynamics 365 Field Service to meet your business needs.
Eliminate reliance on legacy infrastructure
Reduce costs without the need for on-premise servers and maintenance. Remove organizational silos with one comprehensive solution that allows you to work wherever your business takes you — even on the go.
Security and compliance you can trust
Dynamics 365 is built on Azure, which comes with native, multi layered security controls and unique threat intelligence to help identify and protect against rapidly evolving threats.
Seamless integration across Microsoft universe
Sales, Marketing, and Customer Service work seamlessly together, and with all other Dynamics 365 applications for a smooth workflow and user experience. They all have tight integrations with Microsoft Office and the Power Platform to help you bring your organization to the next level.
Featured Resource
Migrating to the Cloud — Dynamics 365 vs legacy Dynamics
Over the last 20 years, the ways in which companies conduct business has changed. The rise of a more mobile and flexible workforce has led to a need for technology that meets these capabilities. Microsoft Dynamics 365 is a cloud business management solution that was built to meet these changes. This whitepaper provides a feature comparison of Dynamics 365 with legacy Dynamics products and discusses the pros and cons of switching to Dynamics 365.
White Paper
Migrating to the Cloud — Dynamics 365 vs legacy Dynamics
Over the last 20 years, the ways in which companies conduct business has changed. The rise of a more mobile and flexible workforce has led to a need for technology that meets these capabilities. Microsoft Dynamics 365 is a cloud business management solution that was built to meet these changes. This whitepaper provides a feature comparison of Dynamics 365 with legacy Dynamics products and discusses the pros and cons of switching to Dynamics 365.
Get cloud-based Dynamics 365 apps today
Dynamics 365 Sales and Dynamics 365 Customer Service can be purchased with a subscription licensing model with the flexibility to add and remove users. Dynamics 365 Marketing has a per tenant licensing model where you only need one license per organization with unlimited users.
Dynamics 365 Sales
Dynamics 365 Sales brings together the entire sales team with process automation and AI-powered sales insights to facilitate and personalize the buyer journey. Deliver seamless collaboration, activate digital selling, manage opportunities, and forecast revenue through a single solution.
Dynamics 365 Marketing
Dynamics 365 Marketing helps turn prospects into business relationships by engaging in real-time. Design interactive customer journeys, nurture leads, share information across teams, host events, prioritize high value leads, and analyze marketing ROI.
Dynamics 365 Customer Service
Dynamics 365 Customer Service is an end-to-end customer service solution designed to help you earn customers for life. Provide personalized customer engagements and self-service support. Gain visibility into customer service performance with dashboards and reports.
White Paper
Your top 5 cloud myths, debunked
Over the last several years, the cloud has become nearly ubiquitous in both business and personal use. However, for some organizations and individuals, a persistent fear of the cloud remains. We’re drawing on our experience in cloud deployment to respond to some of the most common concerns we hear, offering business leaders the knowledge they need to embrace the cloud and the benefit it offers.
Related Insights
Unlocking success: Dynamics 365 Sales 2024 release wave 1 unveiled
Dynamics 365 Sales, the leading sales application that empowers organizations to sell more effectively, has again raised the bar with its 2024 release wave 1. Packed with innovative features, this update is set to revolutionize how sellers operate, leveraging data, intelligence, and experiences that align with the dynamic needs of today’s buyers.
What is the new name of Dynamics 365 Marketing?
Recently, Dynamics 365 Marketing has undergone a rebranding and is now being known as Dynamics 365 Customer Insights – Journeys. It’s important to note that this change is only in the name and not a merge between or within apps. The Marketing app functionality remains the same, offering outbound and real-time modules.
Is Dynamics 365 a CRM or ERP?
The question of whether Microsoft Dynamics 365 is a customer relationship management (CRM) system or an enterprise resource planning (ERP) system has confused many. This blog post breaks down what Dynamics 365 is and explains whether it is a CRM system, an ERP system, or a combination of both.
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