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Cloud & ProductivityGet Dynamics GP support from a trusted Microsoft partner
Rand Group provides Dynamics GP support that keeps your system stable, secure, and dependable for daily operations. We deliver practical guidance and hands-on help for organizations that still rely on GP and need a trusted partner to keep it running smoothly. Our team blends business, technical, and accounting expertise to resolve issues, strengthen processes, and maintain system performance. We also help you assess long-term options so you can decide whether to maintain GP or plan a future transition.
Dynamics GP support tailored to your business
Dynamics GP (Great Plains) support from Rand Group helps you keep your system stable and secure, especially now that Microsoft has announced the end of life for Dynamics GP. Many organizations still depend on GP for daily operations, and we provide practical help to maintain performance, resolve issues, and reduce risk as the platform moves toward retirement. Our goal is to keep your environment dependable while helping you plan next steps with clarity.
We offer extended support hours from 7 a.m. to 7 p.m. CST, with 24/7 help available for critical issues. Using secure remote access tools, our consultants can diagnose and address problems quickly. Support is flexible—whether you need a few hours for urgent fixes or ongoing help for maintenance, compliance, and system health checks.
- Configuration assistance and user training
- Business, accounting, and process improvement support
- Year-end updates and closing
- Database maintenance and updates
- Software development and system customizations
- Reporting and analytics
- Support for 3rd party add-ons
- Migration from Dynamics GP to a cloud-based ERP
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Your centralized hub for Dynamics GP support
Every Dynamics GP support plan includes access to the Rand Group support portal, giving you clear visibility into your requests and the status of ongoing work. Real-time updates help you stay informed about case progress, support hours, and overall contract usage so you always know where things stand.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or directly in the portal and follow progress in real time.
- Review case history: View a complete log of past requests, updates, and resolutions for full transparency.
- Monitor support hours: See how your support time is used and plan ahead with confidence.
- View contract details: Stay updated on contract status, usage trends, and upcoming renewals.
- Communicate with experts: Work directly with Rand Group consultants through a single, centralized platform for faster resolution.
We have worked with Rand Group for over 10 years and they are a true partner. When times are tough they help us make our systems and processes as efficient as possible. When times are good they help us rapidly expand our business.
Our Dynamics GP support services
Rand Group provides a focused set of services designed to keep your Dynamics GP environment stable, secure, and dependable as Microsoft moves the product toward end of life.
- Troubleshooting and operational assistance: Resolve errors, performance issues, and day-to-day challenges quickly.
- Year-end updates and closing: Apply Microsoft year-end updates, back up databases, verify GL settings, and support accounting teams through the close process.
- System maintenance and health checks: Assist with applying updates, monitor SQL Server performance, manage backups, and ensure proper disk and memory utilization.
- Management Reporter support: Provide user training, help with report design, maintain data connections, and assist with adding new accounts.
- Configuration and user guidance: Strengthen system settings, streamline workflows, and support users with practical, hands-on help.
- Reporting and analytics: Build, refine, and troubleshoot financial and operational reports for clearer insight.
- Process optimization and documentation: Improve critical workflows and support compliance with documentation and audit-ready procedures.
Flexible Dynamics GP support options
Every organization uses Dynamics GP differently, so your Dynamics GP support should match your operational needs. Rand Group offers flexible plans that adjust to your system’s complexity, user demands, and long-term roadmap. Whether you need help during a critical issue, steady access to experts, or broader guidance as GP approaches end of life, we provide options that scale with your business.
Our support options include:
- Time and materials support: Get help as needed for troubleshooting, user questions, configuration updates, or other short-term needs.
- Custom support plans: Purchase a predictable block of hours tailored to your GP environment and ongoing support requirements.
- Fully managed service agreements: A comprehensive option that covers monitoring, system upkeep, and continuous optimization for organizations that want a complete support partnership.
Plan your migration from Dynamics GP
With Microsoft sunsetting Dynamics GP, organizations need to evaluate long-term ERP options and plan a clear path forward. Rand Group provides unbiased guidance because we support multiple platforms—Microsoft Dynamics 365 Business Central and D365 Finance & Operations, Oracle NetSuite, and Sage. This multi-platform approach helps clients compare solutions objectively, choose the best system for their needs, and migrate with confidence. Many businesses seeking Dynamics GP support also recognizes the benefits of modern cloud ERP systems with stronger security, automation, and long-term value.
Rand Group uses a proven migration methodology that minimizes disruption and protects critical financial data. Our process includes assessing your current GP environment, preparing data for conversion, validating configurations, testing integrations, and training users for a smooth go-live. This structured approach gives your team a predictable, low-risk path from Dynamics GP to a modern cloud system built for future growth.
Why choose Rand Group for Dynamics GP support
90% client retention rate
Clients rely on Rand Group because we provide steady, dependable Dynamics GP support that keeps critical systems running. Our approach focuses on practical help, clear communication, and long-term value.
60% of clients switched from other support firms
Many organizations switch to Rand Group after experiencing slow response times or limited GP expertise elsewhere. We fill those gaps with a deeper bench of functional, technical, and accounting specialists who understand GP inside and out.
20+ years of ERP consulting experience
With many years of experience supporting ERP systems across the Microsoft, Oracle NetSuite, and Sage ecosystems, we bring broad knowledge to every engagement. This background allows us to stabilize aging GP environments and guide clients toward future-ready solutions.
Microsoft Partner of the Year
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year, underscoring our leadership, technical depth, and proven results across the Microsoft business applications platform. This recognition reflects the strength and reliability behind our support services.
Frequently Asked Questions (FAQs)
What does Dynamics GP support include?
Dynamics GP support with Rand Group covers troubleshooting, system stabilization, performance improvements, reporting help, year-end guidance, and ongoing maintenance. Support is flexible so you get the level of help your team needs.
How is Rand Group different from other Dynamics GP support providers?
Many firms offer only break-fix assistance. Rand Group combines business, technical, and accounting expertise, allowing us to support both the system and the financial processes that depend on it.
Can I purchase flexible support hours?
Yes. You can purchase support on a time-and-materials basis or choose a block of hours for predictable access to GP experts.
Do you provide industry-specific Dynamics GP support?
Yes. We support clients across manufacturing, distribution, energy, construction, professional services, and other sectors. Our cross-industry experience helps us tailor GP support to real operational needs.
Do you provide 24/7 Dynamics GP support?
Yes. We offer extended business hours and optional 24/7 coverage for critical issues. Our team uses secure remote access tools to resolve urgent problems quickly.
Can you help with Dynamics GP integrations and customizations?
Absolutely. We support Management Reporter, assist with financial report design, help add new accounts, and troubleshoot data connections. We also support integrations and reporting tools used alongside GP.
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