Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityRescue and recovery services for Microsoft Dynamics 365 projects
When a Dynamics 365 implementation fails to meet expectations, whether due to technical missteps, misalignment with business goals, or poor partner execution, it can affect your organization, disrupting operations, wasting resources, and delaying growth. Rand Group is a Microsoft-certified partner with deep expertise in Dynamics 365 ERP and CRM applications, and we specialize in rescuing underperforming projects to restore business value.
Get your Dynamics 365 system back on track with Rand Group
Microsoft Dynamics 365 offers a powerful, unified suite of cloud applications designed to connect every part of your business. When implemented properly, it drives efficiency, enables data-driven decisions, and provides the flexibility to scale with your business. However, a misstep in implementation, whether in planning, configuration, integration, or user adoption, can compromise the entire system’s effectiveness. If your Dynamics 365 deployment has stalled, failed, or isn’t delivering value, Rand Group offers rescue and recovery services to get your project back on track.
With over two decades of experience and certified expertise across the full Dynamics 365 platform, we specialize in rescuing Dynamics 365 ERP and CRM projects. Whether you need to reconfigure broken processes, fix data integrity issues, improve performance, or rebuild trust with your users, we have the knowledge and structure to guide you through it. Our goal is to transform your underperforming system into a stable, strategic asset that supports your long-term business success.
60% of Rand Group’s clients came from another partner
More than 60% of Rand Group’s clients came to us after working with a different partner who couldn’t deliver. With a 90%+ client retention rate, we don’t just fix broken implementations; we build long-term relationships grounded in results. Our team of certified Dynamics 365 experts, engineers, and industry professionals knows how to turn around failing projects and realign them with your business goals.
A proven recovery methodology tailored to Dynamics 365
At Rand Group, we guide our clients through the journey to software success by offering options that align with unique business initiatives. Our team will investigate and diagnose your current system or implementation and provide recommendations for improvement. Our product specialists will discuss the timeline and scope of the engagement, review product highlights and features, and provide industry expertise. We can customize the software to meet the needs of your business and train your users for rapid adoption. Then, we can help you build a long-term strategy for the continual success of your software.
Cross-functional expertise for full-system recovery
When we implement a solution, we strive to ensure that technology and business values align. This holistic approach ultimately leads to project success for all stakeholders. Our team of CPAs and industry experts, process improvement specialists, Microsoft-certified professionals, software engineers and architects, and data scientists is trained not only in ERP, CRM, and other applicable technologies, tools, and development languages but also in the business behind the applications so that they truly understand how to enhance your solution.
Ready to rescue your Dynamics 365 investment?
Take the first step toward getting your Dynamics 365 project back on track. Our team will assess your current system, identify the issues holding you back, and provide a clear path to recovery. Regain control, restore value, and move forward with confidence.
Why a Dynamics 365 project may fail
Despite its power and flexibility, a Dynamics 365 implementation can fail for many reasons, often unrelated to the platform itself. Most failures stem from poor planning, misalignment between business goals and system configuration, or a partner’s lack of experience with the suite’s complexity. Without the right strategy, technical foundation, and change management, even well-intentioned projects can lead to missed expectations, wasted resources, and frustrated users. There are multiple reasons a project may fail:
- Poor upfront planning and unclear business requirements
- Inadequate system configuration and process design
- Lack of user adoption due to limited training or engagement
- Weak partner capabilities and lack of Dynamics 365 expertise
- Integration challenges with other systems or tools
- Incomplete or flawed data migration
- Excessive or unnecessary customizations that complicate updates and maintenance
This was probably one of the smoothest re-implementations I’ve ever been a part of. We came in under budget with full functionality. That speaks volumes to Rand Group’s team.
Rescue and recovery services for Dynamics 365 success
Rand Group delivers targeted rescue and recovery services to help organizations get the most from their Microsoft Dynamics 365 investment. Whether you’re facing a failed implementation, underwhelming results, or simply need a system health check, our team of solution architects, software engineers, and industry experts can assess the situation, identify root causes, and realign your system with business goals.
Implementation Health Check
Our D365 Implementation Health Check identifies what your current system is doing, where it’s falling short, and what opportunities exist for improvement. We evaluate configurations, integrations, customizations, and third-party extensions, providing actionable recommendations to improve usability, reliability, and alignment with business needs.
Failed Implementation Recovery
Recover your failed D365 implementation with Rand Group as your partner. At any stage of a failing ERP or CRM implementation, we can join your project and perform recovery. Our team will look at what has already been done and create an action plan for making adjustments to get the project back on track.
Improve Implementation ROI
Our team helps you maximize the return on your Dynamics 365 investment by identifying inefficiencies, underutilized features, or missed automation opportunities. We start with a deep understanding of your processes and goals, then recommend targeted enhancements to improve business outcomes.
Performance Optimization
Dynamics 365 performance issues can undermine user trust and operational efficiency. We analyze system performance across key metrics—like execution speed, data load times, and resource usage—then provide remediation plans to ensure your system runs smoothly and scales with your needs.
Case Study
How we turned a failed migration into scalable success
After a stalled migration attempt with another partner, a leading oil and gas company turned to Rand Group to rescue their Dynamics 365 project. With our expertise in Business Central and multi-entity operations, we delivered a seamless re-implementation on time and under budget. Today, they operate on a modern, efficient, and fully supported ERP platform with automation and real-time visibility across the organization.
Why choose Rand Group for Dynamics 365 rescue and recovery?
Trusted partner for software rescue
Over 60% of our clients came to Rand Group after struggling with other partners. They rely on us to step in where others fell short—and to deliver results that meet real business needs.
90% client retention rate
With a client retention rate exceeding 90%, our focus isn’t just on fixing immediate issues—it’s on building lasting partnerships. Clients stay with Rand Group because we continue to deliver value well beyond go-live.
Expertise in crisis management
We’re experienced in resolving complex Dynamics 365 challenges, quickly identifying root problems, and implementing practical recovery strategies that restore stability and drive long-term success.
Decades of experience
Our team brings decades of hands-on experience with Microsoft business applications across finance, operations, and customer engagement. That expertise translates into clear guidance and successful project outcomes.
Frequently Asked Questions (FAQs)
What is rescue and recovery for Dynamics 365?
Rescue and recovery is the process of diagnosing and correcting a failed or underperforming Microsoft Dynamics 365 implementation. It involves identifying root issues, whether technical, strategic, or organizational, stabilizing the environment, and realigning the system to support business goals. The goal is to restore trust in the solution and ensure it delivers measurable value.
Why do Dynamics 365 implementations sometimes fail?
Dynamics 365 projects can fail for several reasons, including poor upfront planning, vague requirements, lack of internal alignment, or an implementation partner without the necessary platform or industry expertise. These gaps can lead to delays, cost overruns, missed functionality, and ultimately, a system that doesn’t support your operations or decision-making needs.
What are the warning signs that our Dynamics 365 project needs rescuing?
Common red flags include missed deadlines, budget creep, low user adoption, poor system performance, and difficulty accessing accurate data. If your Dynamics 365 solution isn’t supporting daily workflows or contributing to strategic outcomes, it may be time to step back and evaluate the implementation with fresh eyes.
Can Rand Group take over if our previous partner didn’t finish the project?
Yes. Rand Group specializes in stepping into incomplete or failed Dynamics 365 implementations. Whether the system was never fully deployed or simply isn’t working as expected, we’ll assess what’s in place, identify the root causes, and develop a clear path forward based on your business needs.
Can you fix my project, or do I need to start over?
We begin with a diagnostic assessment to identify the issues and pain points you’re facing and to determine a rescue plan. Where possible, we’ll salvage the existing project. However, if foundational steps were done incorrectly or the wrong software was chosen, it may be necessary to start over. Rand Group will guide you through this process and help you get back on the road to recovery.
Do you provide support after the recovery process is complete?
Absolutely. Recovery is only the first step. We offer long-term support services that include system monitoring, updates, optimization, and user training. Our goal is to ensure your Dynamics 365 system continues to evolve with your business and deliver sustainable value.
Which Dynamics 365 applications do you provide rescue and recovery services for?
Rand Group provides rescue and recovery services for the entire Dynamics 365 suite, including both ERP and CRM solutions. This includes Dynamics 365 Business Central, Dynamics 365 Finance & Operations, Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Field Service, and Dynamics 365 Project Operations.
How do we get started?
Getting started is straightforward. Contact Rand Group to schedule an initial Dynamics 365 assessment. We’ll review your system’s current state, uncover key issues, and provide a recovery plan tailored to your situation. From there, we’ll guide you through every phase of the rescue effort with transparency and accountability.
