Dynamics 365
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Cloud & ProductivityMicrosoft Dynamics 365 Customer Service development services
The highly skilled development team at Rand Group can customize Dynamics 365 Customer Service to meet your specific needs. With development and customization services including automated case assignments and contact authorization, we can help you deliver better customer experiences, while increasing of your service department productivity.
Expert custom development for Dynamics 365 Customer Service
Rand Group stands out as a premier provider of development and customization services for Dynamics 365 Customer Service (D365 Customer Service), thanks to our extensive expertise, proven methodologies, and client-focused approach. With a team of Microsoft-certified development experts, we’re uniquely positioned to tailor Dynamics 365 Customer Service to meet the exact needs of your business and industry.
Whether your goal is to streamline customer interactions, enhance your support capabilities, or improve case resolution times, our tailored development services help your organization maximize the value of Dynamics 365 Customer Service. Unlock the full potential of Dynamics 365 Customer Service with development support from a team that’s dedicated to helping you succeed at every step of the way.
Certified experts in Microsoft technology
Our Microsoft-certified development team combines deep expertise in Microsoft technologies with proficiency in various programming languages. Beyond technology, our experts understand the business processes underlying your applications. This mix of technical knowledge and business acumen ensures your customizations deliver measurable results.
Optimize performance with Power Platform
Unlock the full potential of Microsoft’s Power Platform including Power Apps, Power Automate, and Power BI. Power Platform is fully integrated with Dynamics 365 Customer Service. Our experts specialize in developing custom applications, automating workflows, and generating data-driven insights tailored to your business’s Dynamics 365 Customer Service environment.
Trusted Microsoft Gold partner
As a Microsoft Gold Partner, Rand Group pairs unmatched expertise with proven development best practices. Our specialized tools and strategies empower your business with Dynamics 365 Customer Service customizations that improve customer experiences and provide enduring value for your service department.
Ready to customize Dynamics 365 Customer Service?
Whether you’re just getting started or looking to expand your current system, our team can help you design and implement the right enhancements. Let’s talk about how Dynamics 365 Customer Service customization and development services can support your goals.
Ready to customize Dynamics 365 Customer Service?
Whether you’re just getting started or looking to expand your current system, our team can help you design and implement the right enhancements. Let’s talk about how Dynamics 365 Customer Service customization and development services can support your goals.
Improve productivity and decision-making with Dynamics 365 Customer Service integrations
Integrating individual business management applications into a unified solution delivers numerous benefits including boosting efficiency, productivity, and decision-making. Our Dynamics 365 Customer Service development services offer multiple approaches to achieve integration, including web services, third-party tools, and the built-in import/export features of Dynamics 365. With extensive expertise in all types of integrations, our software engineering team is here to help you identify and implement the ideal solution tailored to your business needs. Integration benefits include:
- Enhanced customer experience: Deliver personalized service with access to customer data across integrated systems
- Streamlined operations: Automate repetitive tasks and workflows to reduce inefficiencies
- Improved productivity: Provide agents with a 360-degree view of customer information and interactions to resolve issues faster
- Proactive support: Use integration with IoT devices to detect and solve issues before the customer is aware of them
- Data-driven decision making: Centralized data makes it easier to track KPIs, monitor performance, and make informed strategic decisions
Verify contact record authorization for support case submission
Protect your service team’s time and resources by validating the legitimacy of incoming support requests. Further, enable smooth case resolutions for approved users. Unauthorized emails from the same domain can be moved to a designated queue for further review. As a result, you’ll ensure no email is overlooked. Examples of Dynamics 365 Customer Service customizations include:
- Automatic verification of a contact record’s authorization status
- Redirection of unauthorized emails to specific queues for disposition
- Rule-based handling of emails from known but unauthorized domains
Automate case assignment to boost efficiency
Eliminate manual case routing with automated assignment processes built directly into your Dynamics 365 Customer Service system. We customize workflows to automatically assign cases based on specific factors to improve response times. This automation optimizes your support team’s productivity and ensures high-priority cases are addressed without delay. Examples of customizations include:
- Assigning cases based on predefined criteria such as account, case subject, or product
- Configuring time-sensitive workflows to prioritize urgent cases
- Reducing delays caused by manual case handling through tailored automation
Ensure compliance with monitoring and enforcement
Gain peace of mind by implementing monitoring and enforcement tools that ensure compliance with organizational standards. Rand Group’s experts configure Dynamics 365 Customer Service to monitor critical activities, enforce business rules, and safeguard data integrity. Improve compliance throughout your support operations. These configurations include:
- Setting up custom business rules for specific case resolutions
- Monitoring employee actions to ensure proper workflow adherence
- Enforcing compliance standards to prevent unauthorized activities
Related Insights
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Navigating the Dynamics 365 Customer Service and Dynamics 365 Field Service 2025 release wave 2
Take a deep dive into the key enhancements and new features you can find in Dynamics 365 Customer Service and Dynamics 365 Field Service from Microsoft’s 2025 release wave 2. This update brings updated AI and automation functionality and optimized processing for streamlined service delivery. This blog provides an in-depth feature summary plus business benefits your organization can embrace.
What is Microsoft Dynamics 365 Customer Engagement?
Microsoft Dynamics 365 Customer Engagement is a cloud-based suite of CRM apps that help businesses manage the full customer lifecycle—from sales to service. This blog covers what Dynamics 365 CE includes, its key features and benefits, and how to get started with the right implementation partner.
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