Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityGet Dynamics 365 Customer Service support from an experienced partner
Dynamics 365 Customer Service is an end-to-end customer service automation tool to help you earn customers for life. Our experienced team of consultants and software engineers provides seamless, continuous, and robust support to ensure your customer service operations maintain peak performance and you continue to deliver exceptional customer service. Rand Group provides support beyond just break/fix to help you grow your system, improve customer service operations, and increase user knowledge.
Dynamics 365 Customer Service support tailored to your business
Dynamics 365 Customer Service combines the capabilities of AI and IoT technology to help your team deliver personalized customer experiences, build loyalty, and earn customers for life. A Rand Group support plan provides access to a dedicated team of experts committed to helping unlock the full potential of your Dynamics 365 Customer Service implementation. Whether you need assistance with Dynamics 365 Customer Service’s omnichannel engagements, Connected Customer Service, integration with an ERP system, or customizations that are tailored to your customer service operations, Rand Group is here to support your needs.
We have extended standard working hours of 7 am to 7 pm CST, and 24/7 support is available. Our Dynamics 365 Customer Service support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to manage your solution.
- Licensing and deployment type guidance
- Operational support, troubleshooting, and user training
- Software development and system customizations tailored to your specific customer service operations needs
- Implementation of new Dynamics 365 Customer Service modules and add-ins such as Unified Routing
- Support and training for twice-annual Dynamics 365 Customer Service updates
- Integration support with other Dynamics 365 applications, ERP systems, and more
- Technical consultancy, strategic guidance, and product road mapping
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Manage Dynamics 365 Customer Service support in one platform
Every Dynamics 365 Customer Service support plan includes access to the Rand Group support portal. This secure platform gives you real-time insight into case status, support hours, and service activity so nothing is hidden. As a result, your team can stay organized, resolve issues faster, and make better decisions about support usage.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or directly through the portal and follow progress as it happens.
- Review case history: View past tickets, notes, and outcomes to reduce repeat issues and improve service workflows.
- Monitor support hours: See usage in one place so you can plan ahead and control costs.
- View contract details: Access service terms, remaining hours, and renewal timelines at any time.
- Communicate with experts: Work directly with Rand Group consultants to resolve issues clearly and efficiently.
I like the fact that I get to work with the same people and you get to know the person you’re talking to.
Our Dynamics 365 Customer Service support services
Rand Group delivers a complete range of Dynamics 365 Customer Service support services to keep your system reliable, secure, and aligned with how your service team works. Our consultants focus on practical improvements that reduce friction, improve response times, and increase user adoption.
Our services include:
- Troubleshooting and operational support: Resolve errors, system slowdowns, and daily issues to keep service operations running smoothly.
- Configuration, updates, and training: Enable new features, manage release updates, and train users to work confidently in the system.
- Customization and development: Build custom workflows, automations, and integrations tailored to your support processes.
- Omnichannel and routing optimization: Improve chat, email, voice, and case routing to reduce wait times and balance workloads.
- Reporting and insights: Create dashboards using Power BI and Dynamics analytics to track performance and service trends.
- Business and technical guidance: Get expert help with system design, security, and role-based configurations.
- Process automation and system health checks: Remove manual work, improve data quality, and keep your environment performing as expected.
- Documentation and compliance support: Maintain system documentation and support audit and governance requirements.
Flexible Dynamics 365 Customer Service support options
Rand Group offers several Dynamics 365 Customer Service support options so you can choose the level of coverage your team needs. Each model is designed to fit your workload, budget, and service goals, while providing fast access to experienced consultants.
- Time and materials support: Get help as needed for troubleshooting, configuration, training, or short-term improvements.
- Custom support plans: Purchase a set number of hours for ongoing work such as enhancements, integrations, and performance tuning.
- Fully managed service agreements: Receive continuous support that includes system monitoring, administration, optimization, and proactive guidance.
Why choose Rand Group for Dynamics 365 Customer Service support
90% client retention rate
Organizations stay with Rand Group because we deliver reliable Dynamics 365 Customer Service support that produces lasting results. This long-term retention reflects trust built through consistency, accountability, and measurable outcomes.
60% of clients switched from other providers
Many clients come to Rand Group after experiencing slow response times or limited expertise from other support firms. We restore confidence with practical guidance, faster resolution, and clear communication.
20+ years of Microsoft platform experience
Our consultants bring deep expertise across CRM, ERP, and service-focused applications. That experience allows us to support complex D365 Customer Service environments and continuously improve system performance.
2025 Microsoft Partner of the Year
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year. This award validates our commitment to quality delivery and alignment with Microsoft’s technology roadmap.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Customer Service support include?
Dynamics 365 Customer Service support from Rand Group covers troubleshooting, configuration, optimization, user training, enhancements, and managed services. Support is tailored to how your team works and how your service environment is structured.
How is Rand Group different from other Dynamics 365 Customer Service support providers?
We combine deep technical expertise with real-world service operations experience. This means you get practical solutions that improve outcomes, not just short-term fixes.
Can I purchase flexible support hours?
Yes. You can choose time-and-materials support or a block of hours to use when you need them. This gives your team access to expert help without a long-term commitment.
Do you provide industry-specific Dynamics 365 Customer Service support?
Yes. Rand Group supports organizations in industries such as manufacturing, distribution, energy, and professional services. Our guidance is always tailored to your operational needs.
Do you offer 24/7 Dynamics 365 Customer Service support?
Yes. Around-the-clock support is available for critical issues to help protect your service operations and customer experience.
Can you help with customizations and integrations?
Absolutely. We support system integrations, workflow automation, and custom development so your D365 Customer Service environment continues to meet business needs.
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