Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityDynamics 365 Project Operations support
Keep projects moving with reliable Dynamics 365 Project Operations support from a partner who understands delivery, finance, and execution. Rand Group helps you stabilize your system, fix issues fast, and improve performance across project accounting, resourcing, and billing. In addition, our support team works alongside yours to ensure D365 Project Operations supports real business operations and delivers consistent value over time.
Focused support to ensure Dynamics 365 Project Operations works for your business
Dynamics 365 Project Operations is a powerful tool that gives organizations the visibility, collaboration, and agility needed to drive project success by unifying opportunity management, resource scheduling, expense management, and project financials. However, some organizations may struggle to unlock the full potential of the solution without proper support. Whether you need assistance with the opportunity, project, time tracking, or project financials modules, training for users on the mobile app, integration with an ERP system, or customization, Rand Group is here to support your needs. Our team of Dynamics 365 Project Operations experts provides comprehensive support to help you grow your system, improve project management, and increase knowledge.
Rand Group offers a continuous improvement program that provides full support beyond implementation so you can maximize your investment and keep your system running optimally. With a support plan from Rand Group, you will have access to a team of dedicated consultants with industry, business, technical, and accounting expertise to support your organization beyond your software needs.
- Determination of deployment type – lite, resource/non-stocked based, or stocked/production-based scenarios
- Operational support and troubleshooting
- Development of custom workflows to support unique time and expense management, project financials, and deal flows
- Support for twice-annual Dynamics 365 Project Operations updates from Microsoft
- Integration with other Dynamics 365 applications, ERP systems, Power Platform tools, third-party systems, and more
- Targeted user training for strong system proficiency
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Manage Dynamics 365 Project Operations support in one place
Every Dynamics 365 Project Operations support plan from Rand Group includes access to our secure support portal. This portal gives you real-time visibility into your requests, support hours, and contract activity, so you always know where issues stand. As a result, your team stays organized, priorities are clearer, and problems are resolved faster. In turn, your D365 Project Operations environment remains stable and easier to manage.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or through the portal and follow progress in real time.
- Review case history: See past tickets, notes, and solutions to identify patterns and reduce repeat issues.
- Monitor support hours: Understand how hours are used so you can plan work and control support costs.
- View contract details: Access contract status, usage trends, remaining hours, and renewal timelines.
- Communicate with experts: Work directly with Rand Group consultants in one system for faster answers and clearer updates.
I have very high expectations, and to-date what impresses me the most about Rand Group is their attention to detail and subject matter expertise.
Our Dynamics 365 Project Operations support services
Rand Group delivers a full range of Dynamics 365 Project Operations support services to keep your system stable, accurate, and aligned with your operations. Our support covers both technical needs and day-to-day project management requirements so your teams can work without disruption.
Our services include:
- Troubleshooting and operational support: Resolve system errors, performance issues, and workflow problems that slow work down.
- Configuration, updates, and training: Enable new features, manage Microsoft’s twice-yearly updates, and provide focused user training.
- Customization and development: Build workflows, extensions, and integrations that match how your projects run.
- Reporting and analytics: Deliver project and financial insight using Power BI and role-based dashboards.
- Business, technical, and financial expertise: Get support for forecasting, billing accuracy, and system alignment with accounting practices.
- Process automation and optimization: Reduce manual steps, improve data flow, and perform system health checks.
- Documentation and compliance support: Maintain system records and support audit and governance requirements.
Flexible Dynamics 365 Project Operations support options
Rand Group offers flexible Dynamics 365 Project Operations support models so you can choose the level of service that fits your business. Each option gives you access to expert guidance while keeping costs predictable and support easy to scale. In addition, all plans are built to adjust as your project volume, staffing, and system needs change.
Support options include:
- Time and materials support: Pay only for the help you need, such as troubleshooting, training, configuration, or short-term improvements.
- Custom support plans: Purchase a block of hours that can be used for any Project Operations need, including enhancements, reporting, and automation.
- Managed support agreements: Receive continuous system support that includes monitoring, optimization, and a long-term partnership approach.
Why choose Rand Group for Dynamics 365 Project Operations support
90% client retention rate
Clients stay with Rand Group because we deliver dependable Dynamics 365 Project Operations support that keeps systems stable and teams productive. This long-term retention reflects consistent results, not short-term fixes. When problems arise, we respond quickly and resolve them thoroughly.
60% of clients switch from other partners
Many organizations come to Rand Group after hitting service limits with another provider. We replace slow response times and shallow support with accountability and real expertise. As a result, clients regain confidence in their system and their support team.
20+ years of consulting experience
With decades of platform experience, we understand both system design and business operations. Our consultants bring practical insight into every support engagement. Therefore, clients benefit from guidance that fits both technical and business needs.
Microsoft Partner of the Year
Rand Group was recognized as the 2025 Microsoft Americas Channel Emerging Partner of the Year, underscoring our leadership, technical depth, and proven results across the Microsoft business applications platform. This recognition reflects the strength and reliability behind our support services.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Project Operations support include?
Dynamics 365 Project Operations support from Rand Group is flexible and built around how your teams work. Services include troubleshooting, system optimization, configuration, training, enhancements, and managed support. As a result, your system stays stable and continues to improve over time.
How is Rand Group different from other Dynamics 365 Project Operations support providers?
We combine technical skill with financial and operational knowledge. This means you receive support for both the system and the processes behind it. Therefore, you get lasting improvements, not temporary fixes.
Can I purchase flexible support hours?
Yes. You can choose time-and-materials support or purchase a block of hours. This allows you to access Dynamics 365 Project Operations expertise only when you need it.
Do you provide industry-specific Dynamics 365 Project Operations support?
Yes. Rand Group supports organizations in manufacturing, construction, energy, professional services, and related industries. We tailor support based on how projects are run in each environment.
Do you provide 24/7 Dynamics 365 Project Operations support?
Yes. We offer round-the-clock support for critical issues. This ensures your system remains available when your team needs it most.
Can you help with integrations and customizations for D365 Project Operations?
Absolutely. We support integrations, workflows, and custom development for Dynamics 365 Project Operations. Each enhancement is designed to work reliably with your broader Dynamics 365 environment.
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