Dynamics 365
Power Platform
Dynamics
Cloud & Productivity
Discover how to build a world-class support team in the modern era using AI-powered agents and Dynamics 365 Customer Service. In this video we walk through practical strategies for combining human-centered support with cutting-edge AI tools. Learn how to streamline transactional tasks, empower your staff with real-time knowledge, and ensure your customers receive fast, accurate, and personalized service—all while fostering a collaborative team culture.
This video goes beyond theory, showcasing real-world examples of Microsoft’s AI stack in action, including Copilot, Copilot Studio, and specialized customer service agents. From intent analysis and knowledge automation to case management and modern reporting, you’ll see how AI can help your team work smarter, reduce repetitive work, and deliver consistent, high-quality outcomes. Whether you’re scaling your support operations or enhancing your service metrics, this video provides actionable insights to transform your support experience.
In this video you’ll learn:
How to implement human-centered AI in customer support to improve efficiency without compromising personal interactions.
Strategies for creating, exposing, and leveraging knowledge across staff and customers to drive accurate and consistent service.
Real-world applications of Microsoft Copilot, Copilot Studio, and AI agents for case management, intent routing, and advanced reporting.
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