Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityEnhancing operations for a leading pharmacy chain
A well-established pharmacy chain, with over 65 subsidiaries, faced challenges with their existing Dynamics GP environment. As their business expanded, they required a more robust, cloud-based solution to improve performance, financial controls, and accessibility across their enterprise.
The Goal
The pharmacy chain aimed to implement a modern, cloud-based ERP system that could streamline financial processes, provide enterprise-wide visibility, and support growth across multiple subsidiaries. The system needed to reduce reliance on manual workflows, improve reporting, and give employees access to critical information wherever they worked.
The Outcome
The pharmacy chain successfully transitioned to Microsoft Dynamics 365 Business Central, gaining operational efficiency, enterprise-wide financial visibility, and scalable processes to manage multiple subsidiaries. The solution streamlined workflows, enhanced reporting capabilities, and gave employees timely access to critical information across the organization.
The problem
Using Dynamics GP, the pharmacy chain struggled to keep up with rapid growth. Employees relied on spreadsheets, emails, and manual processes for critical financial and operational tasks, slowing decision-making and creating inefficiencies across departments.
Key challenges included:
- ERP system performance bottlenecks across multiple subsidiaries
- Limited accessibility for remote employees
- Manual accounts payable and receivable processes
- Inadequate financial reporting and controls
- Difficulty managing intercompany transactions efficiently
Outdated ERP and manual financial processes limited scalability and slowed operations
The solution
The pharmacy chain selected Microsoft Dynamics 365 Business Central and partnered with Rand Group for the implementation. Rand Group brought deep expertise in both the technical aspects of Business Central and the financial and operational processes critical to managing a multi-entity organization. Working closely with the client’s IT and leadership teams, Rand Group ensured the solution aligned with their strategic goals and future growth plans.
Rand Group helped the pharmacy chain by:
- Cloud Migration: Migrated the entire ERP system to the cloud using Microsoft Dynamics 365 Business Central. This enhanced performance, accessibility, and security, allowing staff to access the system from any device or location.
- Financial Controls and Reporting: Implemented Jet Reports Foundations Package with Rand Group Core Financial Reports to deliver real-time insights into company performance and improve financial decision-making.
- Accounts Payable and Receivable Automation: Integrated tools for payment processing, vendor management, and electronic check signing to automate financial operations and reduce manual effort.
- Multi-Entity Management: Enabled management of 65+ subsidiaries within a single ERP system using dimensions such as cost centers and projects, simplifying intercompany transactions and consolidations.
- Third-Party Integrations: Connected critical third-party systems including Fusion for store data, Chrome River for AP and expense automation, and BAI2 file integration for seamless bank reconciliation.
The result
The transition to Dynamics 365 Business Central positioned the pharmacy chain for greater operational efficiency and long-term scalability. Within months, the company could manage all 65 subsidiaries seamlessly under a single cloud-based system. Operational teams now work with greater accuracy and less manual effort, while financial teams have faster access to reliable reporting and insights across multiple entities.
Business outcomes included:
- Scalable management of 65+ subsidiaries without performance issues
- Streamlined accounts payable and receivable processes, reducing manual effort
- Improved financial visibility and reporting accuracy across the enterprise
- Simplified intercompany transactions and bank reconciliation
- Increased efficiency for IT, accounting, and leadership teams
The pharmacy chain’s successful transition to Dynamics 365 Business Central with the support of Rand Group has empowered the organization to overcome operational challenges and confidently support growth. The improved ability to adapt to evolving business needs, coupled with automated and streamlined processes, highlights the value of selecting the right solution and implementation partner.
Dynamics 365 Business Central streamlined operations and improved scalability
Scale confidently with Rand Group
This pharmacy chain’s success story shows how the right ERP system and implementation partner can transform operations, improve financial visibility, and support scalable growth. At Rand Group, we combine deep industry knowledge with Microsoft Dynamics 365 expertise to deliver measurable results for every client.