Dynamics 365
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Dynamics
Cloud & ProductivityFull service Microsoft Dynamics 365 Business Central support
Many companies use only a small portion of what Dynamics 365 Business Central (BC) can deliver. Rand Group provides full-service Business Central support that stabilizes your system, resolves issues quickly, and improves performance over time. Our team combines technical expertise, accounting knowledge, and industry experience to help you get lasting value from your ERP.
Comprehensive Business Central support for long-term value
Business Central is an ERP system designed to connect operations across small to medium-sized organizations. With the right Business Central support in place, companies can keep their system stable, improve data accuracy, and streamline daily work across finance, operations, supply chain, and projects. Ongoing support also helps teams adopt new features, reduce manual processes, and stay current with Microsoft’s twice-annual updates so the system continues to grow with the business.
Rand Group delivers end-to-end Business Central support built around your operational priorities. Our consultants bring technical, accounting, and industry expertise, which allows us to solve issues quickly and improve your system over time. Flexible support contracts let you use hours across all Rand Group services, including automation, reporting, integrations, infrastructure, and digital solutions. We focus on responsive, practical, and methodical support that keeps your Business Central environment running reliably.
- Operational assistance, troubleshooting, and user training
- Accounting support, month-end tasks, and reconciliation guidance
- Business process automation and workflow improvements
- New feature enablement and adoption
- Support for twice-annual Business Central updates
- Software development, customizations, and integrations
- Reporting and analytics support, including Jet, Solver, and Power BI
- Audit assistance and system documentation for compliance
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
A smarter way to track your Business Central support requests
Every Business Central support plan from Rand Group includes access to our secure support portal. The portal gives you real-time visibility into your requests, support hours, and contract activity so you always know where your issues stand. This level of transparency helps your team stay organized, prioritize tasks, and resolve Business Central challenges faster.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or directly through the portal and monitor progress in real time.
- Review case history: View past tickets, notes, and resolutions to understand patterns and prevent recurring issues.
- Monitor support hours: See how your hours are being used so you can plan ahead and maximize the value of your Business Central support plan.
- View contract details: Stay informed about contract status, usage trends, remaining hours, and renewal timelines.
- Communicate with experts: Collaborate directly with Rand Group consultants through one central platform for faster, clearer resolutions.
Rand Group’s knowledge base is expansive. Whenever we come up with an idea to be explored, they always have someone on staff that has relevant experience. Anytime we have an issue pop up, Rand Group is always available, dependable, and helpful.
Our Business Central support services
Rand Group delivers a wide range of Business Central support services designed to keep your system running smoothly and aligned with your business needs.
- Troubleshooting and operational assistance: Fix errors, performance issues, and day-to-day challenges to keep your Business Central environment running smoothly.
- Configuration, updates, and training: Enable new features, manage twice-annual updates, and provide targeted user training to help your team stay current.
- Customization and development: Extend Business Central with customizations, extensions, and integrations built to fit your workflows.
- Reporting and analytics: Build dashboards and reporting solutions using Jet Reports, Solver, or Power BI to support better decision-making.
- Business, technical, and accounting support: Leverage cross-functional expertise for reconciliations, financial accuracy, and operational guidance.
- Process automation and optimization: Automate manual tasks, streamline core processes, and conduct system health checks for ongoing improvement.
- Compliance and documentation: Prepare system documentation and support audit needs, including SOX-related requirements.
Flexible Business Central support options
Rand Group offers multiple Business Central support models so you can choose the level of coverage that fits your needs. Each option gives your team the flexibility to access expert help in a way that aligns with budget, workload, and long-term goals.
- Time and materials support: Purchase support as needed for troubleshooting, training, configuration, or other short-term requests.
- Custom support plans: Secure a predictable block of hours that your team can use for any Business Central support need, from enhancements to reporting and automation.
- Fully managed service agreements: Get comprehensive, ongoing support that includes monitoring, administration, optimization, and a full partnership approach to system management.
Why choose Rand Group for Business Central support
90% client retention rate
Our clients stay with us because we provide consistent, long-term Business Central support that drives real value. This retention rate reflects the trust organizations place in Rand Group as a dependable partner.
60% of clients switched from other support firms
Many companies choose Rand Group after facing gaps with other Business Central support providers. We focus on responsive service, practical guidance, and strong technical expertise to close those gaps.
20+ years of ERP consulting experience
With decades of ERP and CRM experience, our team brings the depth needed to support complex Business Central environments. Clients rely on us for stable operations, structured improvement, and long-term system growth.
2025 Microsoft Partner of the Year
Rand Group was named the 2025 Microsoft Americas Channel Emerging Partner of the Year, demonstrating our proven excellence across Microsoft’s business applications. This recognition reinforces our ability to deliver reliable, high-quality Business Central support backed by strong Microsoft alignment.
Frequently Asked Questions (FAQs)
What does Business Central support include?
Business Central support with Rand Group is flexible and tailored to your operational needs. Services can include troubleshooting, optimization, training, configuration, enhancements, and fully managed support.
How is Rand Group different from other Business Central support providers?
We combine technical expertise, accounting knowledge, and industry experience to support both your system and the business processes behind it. This approach helps your team get practical, reliable outcomes—not just break-fix support.
Can I purchase flexible support hours?
Yes. We offer time-and-materials support and custom hour blocks so you can access Business Central expertise whenever you need it.
Do you provide industry-specific Business Central support?
Yes. Rand Group supports clients across manufacturing, distribution, energy, construction, professional services, and other sectors, tailoring guidance to each industry’s requirements.
Do you provide 24/7 Business Central support?
Yes. We offer 24/7 support for critical issues to ensure your Business Central system stays stable and your operations remain uninterrupted.
Can you help with Business Central integrations and customizations?
Absolutely. Rand Group supports integrations, extensions, and custom development for Business Central. Our development team ensures each enhancement works smoothly with your core system and supports your evolving processes.
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