Rand Group: Your Dynamics 365 Customer Service partner for improved customer outcomes
Rand Group’s experts have 20+ years of experience with Microsoft Dynamics 365 Customer Service. Boost productivity, gain insights, and personalize customer engagements. Partner with us for lasting customer relationships.
Partner with Rand Group for expert Dynamics 365 Customer Service application support
Rand Group is a Microsoft gold partner dedicated to providing our clients with exceptional applications that enhance their business processes. With Dynamics 365 Customer Service we provide our clients with a powerful end-to-end service solution that combines AI and IoT capabilities to help them deliver exceptional and personalized customer service. Trust our team of highly skilled technical consultants to help you resolve customer issues faster, identify customer satisfaction risk, and accurately report on customer service performance across all channels with D365 Customer Service.
Dynamics 365 Customer Service is a tool that empowers your customer service agents with enhanced workflows and productivity alongside intelligent tools that connect them to multiple channels and apps. Partner with Rand Group to help implement and optimize Dynamics 365 so that your service agents can boost their customer response performance and begin earning customers for life.
Work with a certified Microsoft gold partner
Rand Group holds Microsoft gold competencies in ERP, Cloud Platform, Data Analytics, and Small and Midmarket Cloud Solutions. We apply that expertise to help every organization we serve achieve business success. With D365 Customer Service we apply solutions and processes that help our customers deliver exceptional service.
Customized care and performance
Not all businesses can immediately leverage Microsoft’s out-of-the-box systems effectively. For this reason, Rand Group consultants dedicate themselves to tailoring these solutions to meet the specific needs of every unique organization we partner with. With decades of Microsoft expertise, we deliver empowered customer service agent success with Dynamics 365 Customer Service.
Your long-term Dynamics 365 Customer Service partner
At Rand Group, we aim to be your trusted long-term partner, building lasting relationships proven in our 90% client retention rate. Leveraging Dynamics 365 Customer Service, we help your organization stay ahead of customer support questions while enabling your agents to quickly respond to customer needs so your business can maintain ongoing customer satisfaction.
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How to choose your Dynamics 365 Customer Service deployment
Dynamics 365 Customer Service is an intelligent customer service solution with multiple editions that are priced per user to make it affordable and flexible for all sizes of organizations. Download this licensing and pricing guide to learn about the differences between the professional and enterprise versions, how each version of Dynamics 365 Customer Service is licensed and priced, the types of users, and more.
Why partner with Rand Group?
Decades of experience
With extensive experience in supporting Microsoft Dynamics 365 applications, Rand Group offers deep industry insights. This expertise enables us to proactively identify potential risks, tackle business challenges, and provide customized solutions designed to meet your unique requirements.
Long-term partnership and support
At Rand Group, we’re more than a service provider—we’re a dedicated partner for the long haul. With a 90% client retention rate, we pride ourselves on delivering ongoing support, empowering your business to grow and adapt seamlessly as your needs evolve.
All resources in the US and Canada
We are committed to maintaining the highest standards by relying exclusively on our in-house team, without the use of contractors. This approach guarantees that you receive consistent, top-tier service from our dedicated professionals based in the US and Canada throughout every stage of the implementation process.
Certified Dynamics 365 Customer Service experts
Our certified team of architects, developers, data scientists, and engineers specializes in Dynamics 365 Customer Service. With our deep expertise in implementation, customization, and support, we are dedicated to keeping your system running at optimal performance.
Partner with Rand Group for D365 Customer Service and boost your customer retention
Implementing Microsoft business applications has the potential to transform your operations by offering a powerful suite of cloud-based applications, including Dynamics 365 Customer Service. Backed by over two decades of experience, Rand Group has consistently helped numerous clients unlock the full value of the Microsoft application suite, enabling them to achieve significant growth and success.
Implementation
From configuring and migrating your data to providing comprehensive training and driving user adoption, Rand Group stands as your reliable partner in ensuring a smooth implementation of Dynamics 365 Customer Service, customized to fit seamlessly with your team’s needs and current business processes.
Support
A Rand Group support plan provides you with a dedicated team of experts committed to helping you derive the maximum value from your Dynamics 365 Customer Service investment. Our support includes personalized customizations, extensive user training, adaptive integrations, and so much more.
Customizations
Rand Group’s consultants leverage over two decades of specialized experience in Microsoft applications, utilizing their extensive knowledge to tailor systems to the unique requirements of each organization we serve. Our goal is to implement solutions that align seamlessly with our client’s operational workflows, empowering them to achieve long-term business success.
Rescue & Recovery
Software implementation projects often come with high stakes challenges. At Rand Group, our experienced consultants possess the expertise needed to address implementation obstacles and guide your project toward success. With our trusted rescue and recovery process, we ensure your systems are fully operational to serve your business objectives.