Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityDynamics 365 Field Service support partner
Get dependable Dynamics 365 Field Service support from Rand Group to keep dispatching, scheduling, and mobile execution running smoothly. Our team supports configuration, automation, integrations, and performance so your field teams stay productive and your customers stay informed. In addition, flexible support plans adapt to your operations and scale as your service model evolves.
Holistic support for Dynamics 365 Field Service to ensure peak field service operations
Dynamics 365 Field Service is a powerful connected solution that leverages intelligent IoT and machine learning capabilities to enable proactive field service operations. Optimize your Dynamics 365 Field Service solution and ensure it continues to deliver value to your organization with Rand Group as your support partner. Our team is here to support all of your needs from assisting your organization with inventory management, service agreements, resource scheduling, or training new field technicians on the mobile app, to integrating Dynamics 365 Field Service to your existing business solutions or developing customizations to tailor it to your unique field service operations.
Rand Group’s team of solution experts retains the business, technical, and industry expertise to fully support you beyond your Dynamics 365 Field Service implementation. We are committed to being responsive and results-oriented to offer you comprehensive support that ensures you maximize your investment and ensure your field service solution continues to run optimally.
- Operational support, troubleshooting, and field technician training
- Technical support and customizations to tailor Dynamics 365 to meet the needs of your organization
- Evaluation, selection, and implementation of new Field Service features and add-ins including the Resource Scheduling Optimization
- Administration of Dynamics 365 Field Service updates and training on new capabilities
- Integration assistance to seamlessly connect your solution with the rest of your technology stack
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Video
Your hub for Dynamics 365 Field Service support
Every Dynamics 365 Field Service support plan from Rand Group includes access to our support portal, giving you clear insight into every request and task. Instead of wondering where things stand, you can see case status, support usage, and progress in one place.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or through the portal and view real-time status updates.
- Review case history: Access a full record of previous issues, actions taken, and resolutions.
- Monitor support hours: See how your hours are used so you can plan support more effectively.
- View contract details: Stay informed on usage levels, terms, and renewal timelines.
- Work with experts: Communicate directly with Rand Group consultants for faster resolution.
Rand Group has consistently thought outside of the box in ways I haven’t experienced with other providers. They’ve always offered multiple workable options to address our unique challenges, going beyond what we initially requested.
Our Dynamics 365 Field Service support services
Rand Group delivers Dynamics 365 Field Service support that keeps your system reliable, connected, and ready to scale. Our services are built around real service operations, not just software upkeep, so your team sees practical improvements in daily work.
- Troubleshooting and operational support: Resolve system errors, performance issues, and service interruptions quickly.
- Configuration, updates, and training: Manage releases, enable new features, and train users with role-based guidance.
- Customization and development: Tailor workflows, forms, and automation to fit how your service teams operate.
- Integration with your tech stack: Connect D365 Field Service with ERP, CRM, finance, inventory, and third-party tools for a complete service view.
- Resource Scheduling Optimization (RSO): Implement and fine-tune RSO to improve dispatching, route planning, and technician utilization.
- Reporting and visibility: Build dashboards and reports that track performance, backlog, and service levels.
- Process improvement: Automate manual tasks and refine service workflows through regular system reviews.
Flexible Dynamics 365 Field Service support options
Every service organization operates differently, and your Dynamics 365 Field Service support plan should match how you work. Rand Group offers flexible options that adjust to your workload, system complexity, and growth plans. Whether you need help with a single issue or long-term operational support, you get services that scale with your environment.
Our support options include:
- Time and materials support: Use support hours as needed for troubleshooting, training, or configuration changes.
- Custom support plans: Secure a set number of hours each month for steady access to D365 Field Service experts.
- Managed services agreements: Receive ongoing system support, monitoring, and optimization through a full-service partnership.
Why choose Rand Group for Dynamics 365 Field Service support
90% client retention rate
Clients continue working with Rand Group because our Dynamics 365 Field Service support delivers consistent results over time. This retention rate reflects long-term partnerships built on reliability, accountability, and real operational improvement.
60% of clients switch from other partners
Many organizations come to us after working with providers that only offer basic troubleshooting. We take a broader approach that improves configuration, performance, and user adoption, not just issue resolution.
20+ years of experience
Our team brings decades of experience across Microsoft business applications, including Dynamics 365 Field Service. This depth of knowledge helps reduce risk and improve outcomes as your system evolves.
2025 Microsoft Partner of the Year
Rand Group was named Microsoft Americas Channel Emerging Partner of the Year 2025, recognizing our impact and technical leadership. This award reinforces our ability to deliver scalable D365 Field Service solutions.
Frequently Asked Questions (FAQs)
What does Dynamics 365 Field Service support include?
Dynamics 365 Field Service support with Rand Group covers troubleshooting, configuration, optimization, training, and ongoing system management. Services are customized to match your service model, not delivered as a one-size-fits-all plan.
How is Rand Group different from other D365 Field Service support providers?
Many firms only react when something breaks. Rand Group improves performance, usability, and long-term system health so your teams work better every day, not just during outages.
Can I purchase flexible support hours?
Yes. You can purchase support as needed or choose a monthly plan that gives you predictable access to Field Service experts without a long-term lock-in.
Do you support D365 Field Service in specific industries?
Yes. We support D365 Field Service teams across manufacturing, distribution, energy, construction, professional services, healthcare, and more. Support is tailored to how your industry operates in the field.
Do you provide emergency or after-hours support?
Yes. Extended-hour and emergency Dynamics 365 Field Service support is available for critical system issues. Our team uses secure remote tools to resolve problems quickly, regardless of location.
Can you help with integrations and custom workflows?
Yes. We support integrations with ERP, CRM, finance systems, and third-party platforms, along with custom automation and workflows. This ensures your D365 Field Service platform works as part of a complete system, not in isolation.
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