This video takes you inside Dynamics 365 Field Service to show how resource management can be streamlined and optimized. From individual users and equipment to entire crews, Field Service gives you a single place to define, organize, and oversee the people and assets that keep your operations running.
You’ll see how the system allows you to assign roles, track skills and certifications, and set up work hours that directly impact utilization and reporting on the schedule board. By giving you clear visibility into how resources are allocated, Dynamics 365 Field Service helps reduce scheduling conflicts, improve time tracking, and ensure the right people and equipment are assigned to the right jobs.
In this video you’ll learn how to:
Define and manage different types of resources, including users, crews, and equipment
Apply work hour templates to streamline scheduling and improve utilization tracking
Use the schedule board to gain visibility into resource availability and performance



